rudest staff I have ever encountered. Machine ate my money and the manager at the petrol station scoffed at me and told me the "machine doesn't do that" when I explained the situation to him. Told me the only way to get my moneys worth was to put extra money in it so that I could get another 10 minutes wash. Then told me that anything to do with the car wash was "not his business and not his problem" and told me to come back and talk to the car wash manager. Unsure why someone who is so unpleasant to customers would choose to work in a service industry. Won't be using again and definitely won't be...
Read moreAppreciate that its the only self serve car wash I have seen in the Eastern Suburbs, however my brand new 3 month old Hilux has deep scratches all over from the brush.
Even after using the 'high' pressure hose to 'clean' the brush before use, the scratches are too numerous and too deep to cut and polish. Very very frustrating.....
In future, I'd recommend a sponge and bucket at home or driving to an envirowash in the Shire, their car wash is self serve and offers other car wash services than just a medium pressure hose and...
Read moreI have never written a google review before but felt compelled to after my experience at BP Randwick. My car was damaged (scratched) after using the self service car wash on 13 December 2022. I have made numerous attempts to contact BP Randwick via their Facebook page and in person at the store to request details of who owns the car wash. BP Randwick have, to date, refused to provide this information. Awful customer service. I will not be using this car wash again and strongly...
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