The Cake Merchant — Local services in Sydney

DO NOT GO TO THIS CAKE SHOP. They are so unprofessional and clearly do not know how to follow simple instructions. I had an absolutely shocking experience at this cake shop. Every single person here is so incredibly incompetent! I was tasked with the job of organising a cake for my friends gender reveal - and from the beginning of my experience at this shop, they were so incredibly unhelpful. They were telling me after multiple attempts of ordering the cake that they were unable to simply make a regular cake that they had but put coloured cream on the inside for the cake. After I finally settled on a plain vanilla cake with coloured cream on the inside & writing on the top, I was contacted 2 days before to advise that they couldn’t put writing on top unless it was an image that they could print. Organised this and went to pick up the cake, only to discover that the colour of the baby’s gender was splattered all over the top of the cake and coming through the sides of the cake. The worker attempted to fix this error, only to make things worse and my friend and her husband accidentally ended up finding out the gender of their first child in the cake shop due to do the workers inability to understand that she shouldn’t have shown them the cake with blue food colouring all over the...

Yesterday I came in and ordered a rainbow cake for my nephews birthday only to be greeted with the most dry faced worker. Teach her how to smile and greet people with respect, it's really not that hard!

Apart from that this is a place that me and my husband genuinely used to love getting cakes from up until yesterday! We ordered the cake took it to my sister in laws (this is approximately 1 hour later) as we were trying to cut through the cake it was hard. The kids started to call it a ice cream cake ! That's how frozen it was! It was flavourless like it's been in there for ages.

Few hours go by and everyone whose eaten from the cake are experiencing stomach cramps/ diarrhea this includes little kids! My daughter has woken up unwell today as well.

Seriously fix your workers attitude & your cakes. I can tell just by the reviews I'm not the first and I wish I never bought from this place. You guys not only embarrassed me and my husband but you also caused all these people to feel unwell. Seriously disgusting!!!

We are definitely not coming back, I'm not one to talk down on a business that's trying to do well or better but you clearly don't care so...

NOT WORTH YOUR MONEY!!!!!!!! I went in yesterday to buy a cake for my mother’s birthday, I purchased the blueberry cheesecake, when my family and I tasted it, we were disappointed with the quality of the cheesecake, this is by the far the worst cheesecake I have ever tried and purchased, this is not what you call a cheesecake, it was literally a whole slab of cream cheese which tasted very sour, there’s no flavour in it besides sour cream cheese and it was extremely patchy, I literally tasted a sour slab of cream cheese, it was terrible, the cheesecake was terrible, I’ve been to many cake shops before, and never have I and my family eaten a terrible cake before, this is the poorest quality of cakes I have seen. No one enjoyed the cheesecake at all, very disappointed in the quality of the cheesecake, such a waste of money and time. Definitely will not ever come...