I moved to this area thrre years ago. Paraiso was the first store I shopped at. I dont speak Spanish and I'm basicall Scottish ancestry. I've always enjoyed herbs, teas and other products very much. The food is great.
Even when the store is crowded people are patients and everyone is careful patient about being in the Q.
I've never felt treated much differently other than not speaking Spanish which is fine. Sometimes I muster a few words. Until today.
O had been gardening all day, and thought I'd pick up a little bite to eat and check and see if I could purchase a product I was running out of and really really like.
It wasnt crowded and there was no line. I stood in front of food waiting to order. No one said anything or acknowledged I was there, do I moved over to the cash register by the food to wait. A young man went up to the food counter and was immediately served. I thought...okay, that felt bad but I rationalized it. So, whem he was done orderingcand was ready tobpay I moved back infront of the food. He was very nice. However, no one was able to help me. I was going to try again at the counter but another patron was waved into line ahead of me. When she was done she fibally looked at me and I asked about the salve I hoped to buy again. She didnt have it at the moment...but said try again in a couole of weeks.. all good but, I still wanted to get some hot food and she was already rushing away.
I mentioned that I had wanted to order which was met with zero interest so I said I would go elsewhere. Which I did.
Something was not right about this. It really pays in good will if you have a legitimate reason for passing over a customer in the Q to tell them briefly why and let them know you'll be right with them. And follow through. Maybe it was my appearance or these to people who I hadnt seem before dont understand customer service, but I'm really...
Read moreParaiso Tropical made our Latin Heritage Month corporate event a resounding success! From start to finish, their service was exceptional. We were incredibly impressed with their extensive menu – they offered a fantastic variety of food options to cater to all tastes, and the pricing was unbeatable; honestly, the best we found in the market. Their suggestions for our event were incredibly detailed and perfectly tailored to our needs. They clearly understood our vision and helped us create a menu that was both delicious and representative of the diverse Latin cultures we wanted to celebrate. They even offered to handle the catering and provide Latin-themed decorations, which was a very tempting offer! While we ultimately decided to manage those aspects ourselves, it speaks volumes about their comprehensive service offerings. We would absolutely love to see what their decoration services would look like next time! Communication with Paraiso Tropical was consistently prompt and clear. They were incredibly responsive to all our questions and requests, making the entire planning process smooth and stress-free. Their willingness to accommodate our needs went above and beyond. Overall, we were completely satisfied with Paraiso Tropical's food, service, and pricing. We highly recommend them for any event, especially those celebrating Latin heritage. We will definitely be using them again for our Latin Heritage Month...
Read moreAlberta Avenue Gem! Best tacos in Edmonton. I love this place, and I think you will too. The grocery store appearance may throw you off, but you’ve got to stop in and check out their selection of fresh, authentic empanadas, tamales, tacos, and more!
I normally opt for the Chilean empanadas, and the guava and cheese empanadas holds a special place in my heart. Today I finally got the try the tacos (only available certain days) and OMG! I cannot believe I didn’t try them sooner. The tortillas were supple and tender but held their texture perfectly against the juicy flavourful birria filling. Are so quickly I forgot to take a photo.
They have a unique selection of Latin snacks, drinks, and a massive hot sauce selection. Don’t sleep on this place, it’s a local favourite for a reason!
Shoutout to Walter who always goes above and beyond to elevate the guest experience. Today Walter gave me salsa samples to try, and in the summer he gave us samples of special food and drink from their open house, and even stayed open late so I could buy more food!...
Read more