Kernels Popcorn Limited — Local services in Barrie

I was literally there waiting to order when a lady in front of me decided to try some flavours(asking a lot of questions). I was waiting patiently when a mom and 2 daughters came and the kids wanted to buy so with them being kids and getting excited fine they got to order before me as they decided to go up the counter when I stood behind the lady (in line) deciding what sample she was gonna purchase. She proceeded to say let me go on the side to decide and come back. At this point the employee didn’t acknowledge me again and helped the kids and mom. The lady trying the samples literally jumped back in the counter as the family was paying and she was helped before me AGAIN. I get she was there first but she left, and the employee at this time for the nth time does not even look or acknowledge my existence that I was there waiting the whole time to atleast say “I’ll be with you in a moment” should she have done that, I would have waited. But no, I was frustrated and left without purchasing. I was even gonna buy their promotion 2L + 1 free bag, but nope. Not being acknowledged as a customer doesn’t deserve my...

The new manager is HORRIBLE, I don’t like to speak like that about people however I’m sister is 17 and dedicated her time to her position, so much so the manager had asked her what days she’s like off on a certain week, which was only 2 days due to appointments and the fact that she had been working so often to help cover shifts. After her appointments she had stopped in to make a purchase and the women had the nerve to humiliate her and start an argument with her infront of multiple customers about what she should do with her time on HER day off. Complaining that she as the manager, had to work alone yet makes a team member do so multiple times through out the week? Sad excuse of a “boss” and team leader...

This Kernels looks like it's may be in need of a reno in the near future but I will pop by when I'm in the area because their popcorn is awesome. Occasionally it seems they are understaffed, especially in the later hours. Today in particular, the young female that was serving me seemed like she had quite a lot to do for one person. She did however maintain a very cheerful attitude despite some "less than kind" customers in front of me in line.

Overall, great popcorn and friendly staff. Can't ask...