Thai Express Restaurant Barrie — Restaurant in Barrie

0 for Two! What we ended up with was not what was ordered or expected. My wife ordered the Cashew Stir-fry with Chicken and I wanted the Pad See-Ew with beef. What we ended up with was a Cashew Stir-fry with NO cashews and a noodle dish they tried to pass off as Pad See-Ew made with soggy Napa cabbage and not the expected Chinese broccoli. When confronting the Manager/Franchisee it was evident they were aware they did not have the ingredients in the kitchen. They made no effort to notify us of the substitutions or omissions. One may be led to think they were trying to cut corners to save money and pad their profit margins in their choice of ingredients, or rather lack thereof. Ingredients like cashews can be expensive and Napa cabbage is less costly than Chinese broccoli. Having grown up in the restaurant business I don’t understand how they can conduct their business in such a way to not deliver on their food promise - especially as a franchise! Looking at recent reviews submitted it is apparent there is a problem with this location. I am sorry to say, this Thai Express is NOT worth considering unless you want to be disappointed. Service was severely lacking and the food was unsatisfactory. FYI: Complaint was formally submitted prior to writing the review and the follow-up received was very generic in nature. No resolution offered or gesture even made. I’m not sure if the feedback will even be regarded. I will leave it with you to decide where you want to spend your well-earned dollars. Fortunately there are a number of different, perhaps better, options - even for...

Today was shocking for me .... For the past 8 years I have been going to Thai Express in the Mall. I make a special trip from the other side of town. Today was different as it was a complete blizzard white out. I made the trip anyway. I love the mix of chicken and shrimp pad Thai they make me there until today. I usually get two large “to go” bowls and I usually have some left over for a snack later. Today I paid 25.95 for 2 dinky little to go plates. I was disgusted. When I said the to the guy making the pad Thai shrimp and chicken mix ... extra spicy ...that I drove thru the snow storm all the way up here just to have your pad Thai.... All your response was “ yeah so “ ? ? . ( you should remeber me because I had a green hand knitted minecraft hat on) id like to thank you personally for the 3 peices of shrimp you put in each dish .... what bothers me even more is the crappy take out dishes you gave me we’re not even fillled. I am a business owner in this town , and as a business owner you should be ashamed!! Plain and simple.... here is a picture of what I wasted our 25 dollars on. I could have went to Mandarin for the 19.99 special. I’m so annoyed with this business. Thai Express has forgotten how they started .... with business like mine reccomending people make the trip into the mall to try them out. Really ? Shame on you Thai Express..... SHAME .......

Thai express is usually my go to at food courts and I always get the Beef Thai Fried Rice. Attached is the food i usually get at other locations and a quick photo of the food I recieved.

It was my first time at this location and all I can say is I was very disappointed with what I got. Here's a list of all that was wrong.

The employee was busy talking to someone while recieving my order. I ordered beef thai (pineapple and tomato) fried rice and did not have any of those on my order. It didn't even have any basil, which was the other option for fried rice. I was not asked about the spice level and the food I got was very mediocre. The food consisted of dried up peas, huge chunks of poorly chopped carrots, barely any beef, and flavourless rice. How the rice did not have any real flavor baffles me. Also did not put any onions??

My friends who ordered at the other establishments got a way better meal for the same price. Will definitely not be back at this location and would not recommend it to anyone. I usually avoid leaving bad reviews but this place disappointed me that much. Don't waste your money on this...