Dairy Queen (Treat) — Local services in Brampton

Every year, I get a DQ cake for my son's birthday. I ordered the cake online, and set this location as the pick-up. The young girl who was behind the counter was nice, but the manager of that store was very rude. The girl proceeded to ring the cake into the cash register, and I was confused because I thought I paid for it online (I had been doing a lot of Christmas shopping online and it was literally the day after black Friday when I picked up the cake).

The girl said she didn't think it was paid for, but asked if I wanted her to call her manager. I said no (there's no need to get the manager involved), let me just check my credit card statement to see if it came out (all I wanted was to make sure I'm not double charged! I was not looking for any trouble). However, seconds later, the manager came back to the store with an attitude. The girl asked him if it was paid for, and the manager very rudely told me it's impossible to pay online because they don't ask for the credit card information. I explained to him that I was just double checking my credit card statement to make sure, and he kept on raising his voice to me and saying in a demeaning manner "they have never accepted credit cards online".

Instead of berating me, he could have just said "Ok" and let me do my thing. I didn't see any charge on my credit card, so I gladly paid for the cake and left - but that experience was completely unnecessary. I was not rude, raising my voice, or telling them they were wrong. I just wanted to double check because I wasn't sure.

No wonder other reviews of this location say their customer service is terrible. The boss treats customers horribly, and probably treats his staff horribly too. That "stuff" rolls down hill.

I will drive the extra 15 minutes to the DQ on Queen Street...

By far the worst DQ location ever. Ordered a custom cake and did not check it prior to leaving the store as I’ve never had a bad experience at other DQ locations I didn’t think to. What a mistake that was came home and the mermaid designed cake that was ordered for my little one’s 3rd birthday was in a terrible mess the wrap was not completed properly and the cake was not the same height and shape on both sides. Further the colours were not even as displayed on the site. The cake looked nothing like what I requested. I was so upset however given it takes a day for custom cake orders to be completed nothing could be done. I was completely embarrassed by this cake. It ruined the whole birthday theme/party experience. I’ve been contacting the location since 09/05/22 to speak with the manager and no one ever answers the phone. I gave up and emailed DQ’s head office not once, rather 3 times now and their response is always the same we have forwarded your concerns to the franchise owner for response. This individual clearly does not seem to concerned with the issues presenting at this location. Having had a look at the reviews (wish I had done this prior to placing my order here) I see issues are a common occurrence. The staff are quite unprofessional and not very knowledgeable. During pick up of my order on 04/04/22 the female at the cash was not aware of the cake costs and seemed dazed. I’m very unimpressed by this whole experience as it ruined what should have been a wonderful mermaid birthday party for my little one on her 3rd birthday. Who sells someone a messed up cake with a bumped up wrap ? Beyond unprofessional...

Worst Customer service ever seen! So, here after 3 months for Triple Chocolate Brownie, still got the worst service ever! They heated whipped cream and it turned into foam as it can be seen clearly in the picture. The girl with specs who was taking order at first, suddenly went inside to call another girl quickly after seeing me there. The second black girl took my order and started preparing it. Both of them were gossiping with each other while preparing my order. I instructed the second girl to not put Chocolate over top of ice cream, instead put on side in container. I saw that she doesn't put the Chocolate as they usually do, instead she put just a little bit. I was so upset after seeing this and asked her to put as usual not lesser than that ok. She refused, instead started arguing with me and told me to pay extra for the Chocolate. What the hell! I pay extra for what? I didn't pay you to get less amount of Chocolate than usually you put. Listen girls, you do not get paid for gossiping about customers and arguing with them. If you do not like your work, then simply leave the job. Let Someone else, who really deserves it and love the job, work. Highly not recommended at all. Go to another Dairy Queen instead to save your money from these fraudsters, and also to get exceptional customer service. This place is not the same place anymore that I used to love to go. All my money wasted. Rubbish customer...