Baskin Robbins — Local services in Brampton

Placing my order for an ice cream cake was easy and pleasant. However when I picked it up the experience was a bit weird. The person behind the counter wasn't expecting me when I told him I was there to pick up the cake. He was like cake? You ordered a cake? Which kind? What flavour? I was confused. Why not ask me my name as my name was requested when I made my order? Why would my name not be associated with my order? Anyway, he went to the back and checked the fridge and pulled out the cake so it all ended well. But for a moment there I thought they had forgotten...

I had the worst experience at this outlet. My gf and I bought two ice creams in cones and paid extra for 1 of them. When we brought it up with the server Vanessa she said it was manufacturing issue. She offered to replace it and we mentioned that if they are aware they shouldn’t be sell i g the cones. anyways we requested for the refund and she escalated the issue to her manager Tim who went back and forth with us but refused to refund our money saying we can take it up with the Head office. Such is the audacity for serving food unsafe for consumption....

Was so very pleased with the service today. My nephew have a tree nuts allergy,the male staff working there today was so very kind and thoughtful,that he made very sure my nephew got his ice cream from a new tub. Seeing that the precious tub was almost done,the staff wanted to make sure that this little guy can enjoy his ice cream without any fear. What a very kind...