Leon's Furniture — Local services in Burlington

• Final Update *

After the update below, a Customer Service representative called me back. I caught that call and we spoke. She offered me a $150 refund (10%) and would have a technician come paint over the damaged areas.

I explained that this was unacceptable, as I didn't purchase a scratch and dent sofa, I purchased a new sofa. After going off to speak to her Manager, she came back and offered me a full replacement.

That replacement arrived yesterday, brand new in a packed box. The original damaged version arrived just shrink wrapped. One provided a lot more protection than the other. So now we have what we purchased and are satisfied with the purchase.

I will restore the stars to 4. Again, this set of delivery guys were excellent. Quick, efficient and personable. I'll leave off a star for aggravation.

Thank you for making this right. The only suggestion I can offer is to elevate the quality control of shipments leaving the warehouse. That would have avoided all of this extra stuff.

• Update *

Someone who did not leave a name called me on January 22, but I did not get the message at that time. The message hung in my voicemail until February 4, when I picked up another unrelated message. It appears the originating phone number went to spam, so I didn't get a missed call notification.

I called back the number provided which put me in contact with a general Leon's store. The person who answered transferred me to Customer Service. That was a dead end line with a Cisco message that hung up on me.

So here I am with a still damaged product and playing chase with "Customer Service."

As I said in my original post below, "We feel like this is going to be a long and aggravating journey." It has been so far. I feel a satisfactory resolution is a LOOOONG way away.

• Update *

After posting our review below about the damage on the item, Merchandise Manager George Assaf replied that Customer Service would be in contact with us about a resolution.

Here we are, exactly two weeks post-delivery having heard nothing from anyone at Leon's. At this point we will alter our review stars as follows:

5 stars remain for the delivery team. 5 stars for Mr. Assaf recognizing the review and commenting on it. 0 stars for quality control for shipping this visually damaged item in the first place. –5 stars for whomever was supposed to contact us with a resolution.

I'm not good at maths, but I think we are at 1 star for now. Hopefully a satisfactory resolution (new item or repair with a significant refund) can adjust the star rating again. For now we wait.

• Original Review *

The 5 stars are ONLY for the two delivery guys. They were efficient and personable.

This piece of furniture arrived damaged with several scratches and one significant gouge in the wood, right on the feature area of the product. Once you see it, you can't un-see it.

Fortunately the delivery guys immediately noticed it and documented it before they left. Otherwise, I'm sure that would have been put on us. They will be reporting the damage. Hopefully Leon's will make this right.

We will come back and update this review once Leon's takes action to correct this issue. We feel like this is going to be a long and aggravating journey. We hope...

The worst experience of my life. Got different answers to question s. Dealt with one manager then new manager came in. He should never been a manager. When there was a problem he BLAMED me instead of saying we will look into it. All three mistakes was Leons .From the amount of the Bill, to the wrong stove ordered by salesman to being told BY Dan (the manager) that I didn't buy a 65 inch TV, which the assistant manager (Sadaf) gave me a scratch and win and I stood at the counter for 20 mins while they entered my TV. Which my nephew was there and helped me pick it out, only to be told by Dan I never bought it. Dan changed my bill by hand and put an amount for the stove. Then denied it and then appolized and admitted it. He told me I only wanted more discount. What I wanted was the appliances that I ordered. My bill was $10,000.00. Dan actually was arguing over 2 pillows which the front desk girl EXPLAINED they were stated on the bill free of charge. Now comes delivery. FRIDGE HAD FOUR LONG SCRATCHES ON FRONT, AND A SMEAR GOING ACROSS ONE DOOR.I WAS OFFERED $175.00 OFF. OF COURSE I SAID NO, I WANT A NEW FRIDGE. I TOOK ALL PICTURES . NOW MY STOVE. I HAD MY ELECTRICIAN LEVELING IT. THE LEG WAS BENT AND BOTTOM DRAWER BENT. AGAIN HAVE ALL PICTURES. MY PLUMBER TOLD ME THEY HADN'T EVEN TAKEN OFF THE INTRANSIT STABLIZER SCREWS FROMWASHER/DRYER TOWER THEN I SAW CP news giving Leon s a great interview. I am sending a letter to CP NEWS AND GLOBAL NEWS THAT LEONS SAYS ANYTHING TO GET YOU TO BUY AND THEN EVERYONE BLAMES IT ON SOMEONE ELSE. YOU DEAL WITH DIFFERENT SALESMEN, THEN ASSISTANT MANAGER, THEN A NEW MANAGER THEN FRONT DESK CASHIER, THEN CUSTOMER CARE SERVICE. THIS WAS THE LEON'S IN BURLINGTON. I MUST ADMIT CUSTOMER CARE WAS GREAT AND SHARON AT FRONT DESK was GREAT. MY SALESMEN WAS TRYING HIS BEST (NAYANA G) BUT HAD NO SAY. Dan the manager was down right Rude and lied to me twice. The assistant manager was so unfriendly and missable and she Saw an error in the bill and went to Dan and tried to cover for him. But I took a photo copy. Then Dan lied again. They wanted to do this all out front. It should of been done in an office . I will never deal with Leon s again. FIRST MANAGER VERONICA WAS FRIENDLY AND VERY PROFESSIONAL. AND I WISH I COULD OF DEALT WITH HER BUT SHE GOT TRANSFERRED. SORRY FOR THE BAD REVIEW BUT FELT I NEEDED TO BRING IT TO...

Extremely Disappointing Experience with Leon's: Wrong Products and Poor Customer Service

I recently made a substantial purchase from Leon's, including a king bed frame, an adjustable base, and a mattress, totaling over $5000. However, my experience with the company has been nothing short of a nightmare.

To start, the mattress that was delivered was completely incompatible with the adjustable base. Not only did it not fit properly, but when the base was lifted up, I found myself sliding down the bed due to the ill-fitting components. The gap between the mattress and the base was substantial, rendering the entire setup uncomfortable and unusable.

Adding insult to injury, Leon's actually recommended this mismatched mattress in the first place. It's baffling that a company of their stature would fail to provide accurate guidance to their customers, leading to such a major inconvenience.

But the issues didn't stop there. Leon's managed to deliver a queen-sized adjustable base instead of the king-sized one I had purchased. This blunder prompted me to spend my own time and effort sending pictures to their customer service and sales associate to prove the error. Despite their own technician inspecting the bed and confirming the mistake, the sales associate Mario seemed to conveniently overlook the technician's report that highlighted the discrepancy.

Furthermore, I was left in disbelief when, shortly after, I received a call from Leon's customer service requesting pictures for the third time, as if I hadn't already provided enough evidence of the problem. This level of incompetence and lack of communication is beyond frustrating.

Leon's, I implore you to take responsibility for your mistakes and deliver what I paid for—a functional adjustable base for a king-sized bed. Your inability to get the order right and your disregard for customer convenience has left me astounded and deeply disappointed. I urge you to rectify this situation promptly and provide the quality of service that customers deserve, rather than subjecting them to unnecessary hassles and errors. This entire experience has been nothing short of the most ridiculous encounter I've had...