LawnMart Inc. — Local services in Caledon

I signed for Lawnmart services last year through a friend, I also went ahead and recommended their services to a friend because of the lovely attitude of the lady who signed me u and told me they guarantee the satisfaction of the customers. I have had lawn services for over 5 years and last year was the first time I decided to give Lawnmart a try and I can tell you the nice experience ended from the moment I agreed to sign up . I had the worst looking lawn over the past year and I had to reach out to the manager quite a few times over the season every time they justified the reasons why it looked the way it did. I had a sprinkler system installed and followed their instructions to the "t". yet if you look at my lawn now, it looks worse than ever before. i have had to invest in soil and sod just to make up for it. What disappointed me more than their lawncare service was their customer service. My emailed quite often went unanswered and I had to follow up a few times on issues.

Still, I had told them if they can fix the issue I am willing to give them another year. I emailed Ian in April and he told me they were not working because of Covid and that he would let me know when things start again, so I asked him to call me before he comes. Ian was supposed to call me and come and take a look at my lawn to discuss but they lied to me again by saying he already came in late April ( when in fact the order for lawn companies to start started in May) so none of what I was told makes sense. Furthermore, I am working from home due to the pandemic, I work out of my dining room/kitchen which faces the backyard....There is no way I would have missed this visit ( even if it was true) unless they came after dark.

When I inquired about this especially when I had asked for a call before they come, they insisted that they have already done the inspection and left me a note. Which , again, was not true. I wrote the manager again and expressed my disappointment and told them I am willing to refrain from leaving a bad review if they tried to fix it. But the email went unanswered again..surprise surprise! This company does not respect the need of their customers ....the person I referred them to was also unhappy ..quite honestly , it is a bad rep for the company because I will be posting pictures of my lawn and explaining that this is the kind of service I received. I usually refrain from leaving bad reviews but the way I have been treated as a customer has just been unacceptable. I have given them quite a few chances to make up for this but they don't seem to be willing to. I have attached a picture of my backyard.....all the yellow areas should be green ( last...

Disappointed with the Service and Lack of Transparency. We signed up with Lawnmart this year through Jesse. At the time of sign-up, it was already late in the season for the first treatment. Jesse clearly advised that we should only proceed with five treatments, starting from Treatment #2, and that the first treatment would be skipped as it would be ineffective and a waste of money. When he came out, I confirmed again with him that this was Treatment #2, and he assured me it was.

However, when I received the invoice, it was labeled as Treatment #1. I immediately contacted customer service, who told me my account was set up for six treatments—which completely contradicted what Jesse and I had agreed upon. I informed them of the discrepancy, and they said they would "look into it."

Shortly after, Jesse called me and claimed he had done the first treatment, not the second. I reminded him of our previous conversation, where he explicitly said we were skipping the first treatment. He then backtracked and said he would “fix it.” Later, he called again and changed his story—now saying he actually did Treatment #2.

This inconsistency was very concerning. Then came the next visit, which should have been Treatment #3, but the invoice labeled it as Treatment #2. Once again, I had to call to clarify, and once again I was told this was the second treatment. I called Jesse again, and he reassured me (yet again) not to worry—it was actually the third treatment. By this point, I had lost trust in both Jesse and Lawnmart due to the constant back-and-forth and inability to provide a clear, consistent answer.

On top of that, Jesse had said he would return within 6 weeks for the next treatment. That didn’t happen. I had to follow up repeatedly after each treatment to remind them about the 6-week timeline. When I finally called again to ask about the upcoming treatment, they told me it would be another two weeks, making it 8 weeks between treatments—clearly outside their own stated protocol.

After all the confusion, lack of accountability, and absence of follow-up, I decided to cancel the service. The company canceled it without asking for any feedback, and Jesse never called to explain or take responsibility.

This entire experience has been frustrating, unprofessional, and full of inconsistencies. I was going to be charged for six treatments, despite only authorizing five. I do not trust Lawnmart’s service anymore, and I am disappointed in how poorly the situation was handled. Based on my experience, I cannot recommend this...

I have been using lawn mart for the past several years and overall it's been decent. My lawn has improved from what it was....We followed the directions they suggested like watering 4 hours at a time and raising the mower blade. I noticed our front lawn had really dry patches and it doesn't look well....I requested for someone to come check out the situation....I have done this in the past and they have always been amazing...this young "punk" comes over and says ...oh I know what's wrong...it's drought...so I say we'll how often do I need to water it then? I told him that we watered it last on Saturday (today is Wednesday) for 5 hours...he laughed...had a cocky face on and said "ya ok...you're trying to tell me that this was watered for 5 hours" ....I asked him if he's calling me a liar and then told him to get off my property....I can't even explain in writing how rude he was....I don't pay this company money to take care of my grass to ask for help and be treated so poorly....obviously if I wasn't watering properly I wouldn't ask them to come try to figure out what was wrong....needless to say I cancelled my services right away....

Edit: I'm shocked that Nyle you are the owner of the company and you spoke to me the way you did....I do water our lawn religiously and if I wasn't why would I call to ask for someone to come look at it?? I would know it's because I'm not watering as you are saying is happening...my backyard grass looks great so maybe i just take the time to water that?? ..I had issues previously and your company applied some nutrient type spray because I was told the soil over time goes dead....you were completely unprofessional ..and I stick with acting like a punk....you were very rude and again floored that you are...