Memory Express Computers Calgary North West — Local services in Calgary

On November 25th, 2020 WD Red Pro 14 TB drive (SKU MX00113457 PART # WD141KFGX) was listed on the website under Black Friday Week promotion for $409.99 Limit 2 until end of day November 26. 2020. On Nov 26, 2020 a friend took advantage of this sale offer and purchased two items at that price (receipt can be shown). While we was there, he confirmed with the sales associate that the price was valid until end of day and not limited stock but still limit of 2 per person. The sales associate confirmed that the price was valid until the end of the day in store and not limited stock and would GUARANTEE that price until the end of the day. My other friend also there offered to buy the product if need be and was told not to worry about it and that the price was guaranteed. I came prior to closing that day and went to purchase the items but I was denied. I was told to wait for an email from the store. The next day, I talked to General Manager Marcus. Unfortunately, I was treated with complete disrespect. He told me that he did not care about my business after telling him I wanted to support local small businesses during COVID and that is why I waited to purchase it in store. Marcus refused to take my complaint seriously and completely rejected any other solutions. He told me that head office, ownership and etc. did not care about my complaint or future business and he was unwilling to take a profit loss on the item. He refused to give me any other recourse literally saying "the buck stops with me!". My opinion is that two mistakes were made, one with the company website and one with the employee. Marcus refused to compensate for the mistake however he did acknowledge both mistakes. Near the end of the conversation with Marcus, I mentioned that I did a lot of business with the company. He gave me the impression that if I was a big customer he would do something. I only gave my personal number and not business number which I use. After reviewing it, he flat out said I did qualify and that he did not want to deal with me. It was more about his facial expression. Please note, I am a computer tech myself and buy everything through Memory Express for my friends family and more importantly my customers. I am not gloating but unless they are willing to own up to the mistake the will lose out on over 10K/year of business. I would love to talk to senior management about my conversation with Marcus. I feel there can be a lot learnt from my experience. Words can not express how i feel after being ridiculed and completely disregarded by...

I had the most abysmal repair experience one could possibly imagine short of them dropping my laptop. Dropped it off on Friday the 10th and was quoted 3-5 days until the technician could take a look at it, fine. I call on the 14th, admittedly a little quick but in a condescending tone the individual said that its 3-5 business days, which they don't tell you upon drop off, and that they dont do repairs on the weekend(?). Called on the 17th just before they closed saying that the tech hooked it up to diagnostics and he went home for the night. Now for all I know, because nobody called me to tell me anything, was that they plugged it in and considered it compliant to the repair window I was quoted. Dallas, the manager mentioned that he would take a look at it in the morning and call me back. I didn't hear back so I called the store and was told it was still hooked up to diagnostics and that the tech would call me on Sunday but most likely Monday. I called again on Monday the 19th at 4pm and was told that the store was busy and that someone would call me back. At 5:20pm I called back because I hadn't heard from anyone and I asked to speak to a manager and spoke briefly to Marcus. Marcus was empathetic to my frustrations and asked if I would like to speak to the tech which I did and I spoke to Ray who advised that there were bad sectors on the hard drive and he couldn't repair them and that a new hard drive would most likely need to be purchased. I was so frustrated at this point that I said I would come pick up the laptop and to just leave it but I would like to speak to Marcus again. He put me on hold and said he couldn't find Marcus and that he would call me back. It is now 7:15pm and the manager can't even call me back or, I assume wasn't given the message. Atrocious service, atrocious problem solving and customer service. I do hope I hear back from someone with a better solution to my horrendous experience. I see why now they ask for 52$ in advance to have the tech look at the laptop as i have no doubt is to get some payment for missed promises.

Update - Heard back from Marcus and was able to come to an amicable solution and I did really appreciate the effort he took in rectifying...

I had an issue with my R5 7600X overheating. Initially, I thought my air cooler couldn't keep up with the CPU, so a couple of months later, I bought a 240mm AIO and installed it myself. Despite bench testing multiple times, I was reaching 95°C temps. I reinstalled the cooler several times to ensure everything was correct, and I even checked to make sure I had removed the plastic from the AIO.

Frustrated and not finding a solution, I contacted Memory Express. Since I still had a one-year warranty, I brought my CPU, motherboard, and air cooler to the store. They assured me they would fix the issue. After a day, they called to say they couldn't find any problems. When I visited, they showed me the CPU running under 90°C. They said they just cleaned and reassembled it and suggested that faulty drivers might be causing the issue.

At home, I reinstalled my motherboard and still experienced the problem. Under 100% load, my CPU reached 95°C with the air cooler and above 92°C in games. Suspecting faulty drivers, I factory reset everything and reinstalled my Corsair iCUE LINK H100i RGB 240mm Liquid CPU Cooling System. Still, the issue persisted.

Memory Express couldn't help, and I noticed my R5 7600X was drawing 120W at 100% load, while they claimed it was stable at 105W using some cheap apps. My CPU also slowed down after I got it back from them. Through research, I realized I needed to stabilize my CPU voltage by undervolting it. After undervolting, I managed to keep my CPU under 90°C and under 80°C in games, and my CPU performance improved significantly.

Memory Express suggested sending the CPU to the manufacturer if the issue persisted, which would have taken about five weeks. They didn't mention undervolting as a solution. Therefore, I don't recommend going to Memory Express for Ryzen CPUs. Undervolting fixed my issue, and my CPU is now faster and more stable than before.

Conclusion: If you're experiencing overheating issues with your Ryzen CPU, consider undervolting as a potential solution before resorting to lengthy and potentially unnecessary RMA processes. This could save you time and improve your system's performance...