The Home Depot — Local services in Charlottetown

One of the men that works in the tool rental department has the worst customer service I have ever experienced. Rodney is the persons name. From not answering the phone to sitting in the little back room while people are waiting at the cash area. Three different occasions where I had to get another staff member to go in this room and get him. When he finally arrives he makes you feel like he is doing you a favour by even showing up to take my money. Having done many home renovations I am very aware of how much materials and which tools I require. Time and time again I have either had Rodney try to up sell me far to much material or the wrong equipment (once sent me on my way with a sander and no cord, he proceeded to blame a young guy when it was Rodney who I was dealing with) When I tell him I have used X product and Y machine before I have been met with responses such as: obviously you are not doing it properly, or you should just hire someone. I am sure he has a lot of product and store knowledge, but that guy needs a serious customer service update. When I see that he is working I will usually borrow a tool from a friend or just leave the store completely. Today I am on the phone trying to be connected to the rental department (yes he is working I asked). I was transfered 4 (5 by the end of my call today) times and no one even picked up the phone to say one moment please. A young girl took my call and tried to help me out, but was not sure about the products. I am in the hotel and restuarant business where a smile and a hello go a long way. If I walked into the rental store and Rodney greeted me with a smile and "how may I help you today sir." I would probably laugh so loud the lights would shake. At least I would know that management has taken this complaint (and it is a direct complaint about his work ethic and service level) seriously and talked with the staff member. Today I had a guest tell me that one of my employees was "fantastic, but the other day another staff member did not seem happy and wasnt smiling." I congratulated one staff member and had a private talk with the other staff member about customer service. On the third day the same guest came up to me and said 'you must have had a talk with your staff, because today she was so helpful and friendly' I thanked the guest for making me aware of the situation because as managers we can not always witness our staffs behaviour and interaction with our clients that in the end pay our bills or stay and shop elsewhere. Good luck to Rodney. I may be by the store in the next couple days and if I receive Rodney's personal standard level of service I will send you another note detailing my experience. As for the rest of the Charlottetown store: Flooring department is very good and helpful, paint is great, lumber (usually get it myself) good service, cashier provide good service, but I find the best counter people are always by the loading dock door. Like any business we have good apples and bad apples. In my personal opinion Rodney has fallen off of the company tree and has been laying on the ground rotting and probably affecting...

I was a fan until my last 2 experiences here. I live 45 minutes away from the store. We went in looking for a John Deere tractor (start at 2600 after tax), we see a "Don't pay interest for 18 months sign" my brother mentioned there is an add online for a free cart with it. Perfect. We ask the man about the no interest thing. He says that's with the credit card. We say awesome, let's do it. (The credit limit was 1500, well below our credit level and the 2600 you'd need to get this "promotion"). I run to Walmart, my partner finds out eventually that the card won't cover it all. We pay 1100 out of pocket. Annoying but we got the tractor, forgot to mention the cart with all the stuff going on. Tossed to an employee who has no idea how to split the bill, who then has to get another employee who goes over everything the first one had and is now trying to tell us we have to pay for 1100 in cash, which was what we were at the register for in the first place. Two days later, it's in our driveway. My brother asks about the cart. I call, the guy on the phone can't get anyone from Seasonal on the phone. I say that's ok, I'll call back tomorrow as it was close to their closing time. I call back, get seasonal, the man on the phone says "ya we have a few, no problem, just bring your receipt to seasonal". I drive the 45 minutes, get there, go to seasonal, they now say they have no idea, I. Sent to customer service. Wait another 5-10 minutes while I'm told by a employee to stand right behind a senior male customer, I said "social distancing is still a thing right? I'll stay here on the marked spot" The woman and the man (same one who offered the credit card the first day we were here and the one who knew what I was there for this time) go over everything and say something about the company puts up deals online and takes them down again, and how I'd have to do a return and purchase again, I say fine, then after all this they say " oh you have the credit card. That was the promotion earlier this week, and you can't have both" so their credit card is offered as a "special", and I drove an hour and a half to be told I already had the "promotion", which was the 1500 dollar limit on a card for a purchase of something it wouldn't even cover. I'll go to Kent's from now on. At least they offer airmiles while they give ya the run around. P.s. employees were all very polite, but uninformed. They don't know, and wouldn't know the online deals according to the woman who I dealt with at customer service. How can your seasonal section employees not be aware of seasonal offers? Especially the old guy who walks around like he owns the place. Also he once told my friend and I to go buy a dishwasher somewhere else, years ago, and took his earpiece out to whisper...

Tried to submit a review on Home Depot's website directly but it seems to keep getting deleted... I wonder why.... So I'm leaving it here, this review pertains to a specific experience (buying a new John Deere lawn tractor) but is reflective of many experiences I've had a this location

First off there was zero customer service while ordering. The sales clerk really knew nothing about the mower at all. The mower delivery had to be changed because he also didn't realize the mower had to be gone over by a John Deere tech. Once figured out delivery did go fairly smoothly and for the first few mows I was fairly happy.

However I quickly realized the deck was not leveled properly upon delivery. I just spent 3000 on a new mower and my old 2001 MTD mower did a better job. I called the store and spoke to the manager of the lawn and garden department. The manager told me it'd be a 3 week wait because it would need to be serviced by a John Deere dealer. I really didn't want to wait that long since my old mower was now gone. After some back and forth calling, the manager decided they could do it at home depot and it would only be gone for a week at most. That seemed reasonable to me and I said OK. I was instructed to leave my mower outside (since I wasn't going to be home), something I really didn't want to do since it's quite costly. It was agreed I could leave it in my back driveway since I have security cameras there and that made me feel safer.

I called Home Depot the day the mower was to be picked up to confirm and to verify the driver knew it was in the back driveway. I was told if it's not out front they may just drive away so I wanted to make sure. I spoke to someone in the Lawn and Garden department and he couldn't find a work order for it to even be picked up at all. At that point I was getting pretty tired of the whole ordeal and told the man on the phone I'd simply buy a deck level and do it myself, however I'd have to find a neighbor whose garage I could use because it needed to be done on a level surface. The man on the phone said they'd reimburse me somehow if I came in but I really feel awkward about going in at this point. The whole process has soured me a bit and instead of enjoying my new mower I'm left annoyed.

Like I said, I do like the mower but I really wish I could have bought it from a dealer but they were out of the model I was looking for. Customer service at Home Depot just really isn't great in...