BC Live Spot Prawns & Fresh Seafood — Local services in Delta

Very frustrating experience: My husband ordered some products in early May (05.03) and was hoping all would be delivered as promised (05.13). However, nobody showed up and there was no oral/written communication regarding the skipped delivery as well as new delivery date. We kept calling their numbers for a few days, but nobody bothered to answer. All of a sudden, one guy answered and said he was unsure about Calgary shipping dates and forwarded our questions to Kate. As a follow-up, my husband e-requested the updates but got a greatly belated response. In a word, Kate was unsure about the next delivery date to Calgary and suggested adding our order to the next delivery batch. Two weeks later, some leaflet informed us about resuming Calgary deliveries and stated a new date (July 8). To our biggest disappointment, nobody came on July 8; and there was not a single message/apology/explanation regarding our unlucky order. Feeling tricked and unrespected, my husband tried to cancel the order by calling the company multiple times. Some guy asked if my husband was willing to add his order to the next shipping to Calgary. My husband remarked on their failed promises to deliver our order soon, absence of communication, and poor management. It was both ridiculous and unfair to hear the same answer every single time and have a fake hope. Eventually, he managed to cancel the order and fully refund it - such a relief not to be scammed! We really wanted to get our order and become regular customers - the red caviar was my birthday gift that I had been expecting for such a long time. Sadly, instead of enjoying our seafood, we were left heart-broken and frustrated.

Dear managers, how can you ask for the tips while poor customer service, inadequate communication, unrespectful attitude, lack of transparency, and above all fake promising are the strengths of...

The freshest, tastiest, sweetest seafood you will ever eat! I picked up 13 lbs of spot prawns to share with my friends. We were all a little squeamish because they were still jumping, but they couldn't be any fresher. We decided to save the heads for spot prawn stock, deep fried prawn head spiders. So we had to remove the heads . No problem! Just wear gloves and go for it! The spot prawns came right off the boat I watched coming in! They don't size them so you get what you get. But I separated 4 lbs of it and I'd say 95% of them were HUGE!!! Even the small ones were a little bigger than the 31/40 size shrimp. There was a little wait for the boat to come back but it was worth it! They keep you updated on Facebook and Instagram Story so you get a rough idea when to head over to the dock. I'd go a little earlier if you haven't pre-ordered because it is amazingly busy. Even though the line was pretty long we got our prawns quickly. They are pretty efficient at weighing and work fast. They are also very responsive via IG dm and FB Messenger, if you have any questions. They try hard to be very accommodating. I noticed that they quickly offer you a refund or guaranteed product next available day on pre-orders when the boat had a mechanical problem. Definitely will buy again from BC Live Spot Prawns. Excellent people, service...

This is a fabulous service, matched only by the top notch product.

We’ve been ordering from Darin and BC Spot Prawns for several years now and we’re so grateful to the lengths he goes to deliver sustainable, high quality seafood to Calgary.

Born on the coast, there is nothing as good as great quality seafood. That’s hard to get in the prairies! BC Spot Prawns consistently is able to deliver professionally packaged, outstandingly high taste, diverse products on a reasonable timeframe and at an even more reasonable price point.

Look: Our environment is changing and fishing was never easy at the best of times. Does that mean the deliveries can change or be delayed? Absolutely. But that’s the price of a sustainable service to the prairies. Yes, delivery delays could be communicated better and the web site could reflect challenges on the ocean, but I never doubt Darin is working hard to make good on our orders and I know he’ll always make it right in the end. Moreover, the prices are reasonable because Darin is doing the hard labour AND the customer relations. That isn’t easy and I, for one, am grateful for his efforts and service.

I can’t recommend BC Spot Prawns highly enough. I just encourage you to understand our changing world and have patience: Darin has never let me down and I know he won’t let you...