Choice Insurance Services Inc. — Local services in Delta

This was my first experience purchasing car insurance, and I chose to go through the dealership since it was also my first vehicle. At the time of signing, I was not informed that two separate insurance policies were involved. When I later returned to the insurance office to fully cancel the registration and return my license plates, I was assured that all necessary cancellations had been completed. They even provided me with a cancellation confirmation and verbally confirmed that nothing further was required.

Despite this, an unexpected charge of $57—on top of a $77 cancellation fee—was later deducted from my bank account. Upon calling the insurance office, I was informed that the charge was related to “DriveSure” insurance. They acknowledged their oversight, promised to cancel it, and mentioned that an additional cancellation fee would apply, which I accepted. However, the policy was not cancelled as promised, and the charge recurred the following month.

Only after repeated follow-ups and completing a cancellation form did the insurance company finally process the cancellation. While they did reach out to DriveSure regarding a possible refund, they later suggested that the error was due to my own negligence. I do not believe this to be fair, as I took all the proper steps and followed their guidance throughout.

This experience has been a valuable lesson. I would advise all first-time car buyers to thoroughly review all insurance details and policies, especially if the dealership refers you to a specific insurance provider. What may appear professional on the surface can sometimes lead to avoidable costs due to lack of transparency or miscommunication. I don’t recommend this insurance...

Dishonest and Unreliable Service

I had a highly disappointing experience with Choice Insurance. They made false promises about providing me with a license plate for my car, which they ultimately couldn't deliver. Initially, they assured me that they would handle everything, but I haven't heard anything from them since.

When I followed up about the plate, they had the audacity to tell me to go to another agent who could actually provide it. First of all, I didn't ask you to come to the dealership for insurance, you lied to get business and were there because of your salesperson friend.

This level of dishonesty and lack of accountability is unacceptable. They misled me to gain my business and then failed to follow through on their promises. I strongly advise against trusting Choice Insurance. You're better off dealing with a company that has integrity and actually delivers on their promises.

(Response to management): I was not requesting any plate. You LIED that you ALREADY had the plate and hence, I decided to go ahead with your services for the insurance which did not turn out to be the right decision. If you were eager to resolve it, you have my phone number and...

I had a fantastic experience with Choice Insurance! They made the entire process smooth and hassle-free. I was especially impressed with the great discounts they offered, making my coverage both affordable and comprehensive.

One of the best parts was their GAP insurance option, which gave me extra peace of mind knowing I’m fully covered in case of an accident. The team was professional, knowledgeable, and always ready to help with any questions I had.

If you’re looking for reliable insurance with excellent coverage and great savings, I highly recommend...