Med Supplies — Local services in Edmonton

Unfortunately, I have had a terrible experience with this business and will be filing with the Better Business Bureau to action further. I purchased an item through their website, with delivery to Calgary which should have been a straightforward process. The item was allegedly attempted to be delivered however there was no phone call or delivery notice of said attempt and my item was returned to them. This in itself is not the issue as that can happen sometimes, however it is the subsequent lack of communication and lack of resolution that are the issue here. While someone initially reached out regarding the returned item, there was no attempt to re-deliver because they stated it was inconvenient on their end, they also did not provide a refund of the money when I requested multiple times as they refused to attempt delivery again. And after multiple attempts at communication on my end, I have heard nothing further from them. So basically, they have taken my money, did not provide what I paid for, did not provide resolution when there was a delivery issue nor a refund when requested, and have failed to provide any communication on the matter and have decided to stop responding altogether. I find this deeply problematic from a customer service and business perspective, never mind the outright fraudulent practice of keeping money on a product/service that was not provided. Especially as it relates to the health and wellness of those they are supposed...

I recently had the pleasure of renting a wheelchair from Med Supplies, and I cannot recommend them highly enough! Both Abdullah and Abdulrahman were absolutely instrumental in helping me select the perfect wheelchair for my needs. Their expertise is truly remarkable—they are incredibly knowledgeable and took the time to carefully explain all the options, making sure I made the best choice possible.

What truly sets them apart is not only their expertise but also their genuine care and trustworthiness. From the moment I walked in, I felt confident that I was in good hands. They made the entire process seamless, stress-free, and tailored to my individual needs. Their professionalism and attention to detail were outstanding, and they consistently went above and beyond to ensure everything was perfect.

If you're looking for reliable and trustworthy service with a personal touch, I highly recommend Medical Equipment Rental. Abdullah and Abdulrahman have earned my deepest gratitude and trust, and I would not hesitate to work with them again in the future. Thank you both for your kindness and...

Helping a friend move into Assisted Living would have been overwhelming were it not for the amazing people at Med Supplies! Not only are their prices lower than other suppliers that I checked out, their service is second to none. Friendly, personable and extremely efficient, they ensured my friend’s care needs were taken care of within the 48-hour time frame we had allotted to us for the move. Each person I’ve interacted with have gone above and beyond in customer service! I will be needing to exchange a product - due to my friend’s preference, not a deficiency in the product - and have been assured that they will take of the exchange so I don’t need to drive back and forth. I should point out my friend moved into a home in a smaller community outside of Edmonton and Med Supplies has accommodated us without adding superfluous travel charges - something that is also greatly appreciated! I will continue to use Med Supplies and highly recommend them! Thank you for making this stressful transition so...