Lofty Ambitions - Modern Home Store — Local services in Hamilton

Overall experience - VERY POOR CUSTOMER SERVICE, if you have an issue that arises.

Where do I begin... Ordered 2 loft chairs and a couch, paid in full the date that the orders where taken - no issues right now experienced, this is late August of 2020. Come October 2020 got told delays because of COVID - no issue, I understand. Get told by Elizabeth that I should receive 3 pieces by early December. Come December no email or call from Elizabeth explaining delays. I HAD TO CALL HER to ask about my order and get told should be coming mid December, understand but not upset. Got my first part of the order, couch no issue. But second order missing... end up getting the 2 loft chairs end of December 2020. Called Elizabeth and stated one of the chairs is damaged - the leg point part broken. Get told by Elizabeth to send her email with pictures and I do as requested on December 16,2020.

Here is where my issues start... January passes, February 2021 comes and no update from Elizabeth. So on February 13, 2021 I email asking for an update. Funny part here - she forgot ALL ABOUT MY DAMAGED CHAIR RECEIVED. But she said she will contact manufacture . Receive update from Elizabeth and gives me tracking number. Then on February 16, 2021 I get a message from a neighbour indicating I’ve had a parcel delivered to THEIR ADDRESS. Pick it up and discover the WRONG ADDRESS WAS GIVEN to the manufacturer by Elizabeth. So I email her explaining that I was NOT A HAPPY CUSTOMER WITH MY OVERALL EXPERIENCE AT THE STORE - with the way my issue was handled by her. As one can imagine, if my neighbour was not honest, I would be out a replacement leg and this loft chair would be useless. Today is March 4,2021 and no response has been received to date from her explaining or providing some form of customer service.

Overall, would I recommend this place to a friend, family - NO BECAUSE IF AN ISSUES ARISES SHE TURNS A BLIND EYE AND IGNORES...

This is the second time we have furnished a room with Lofty Ambition’s quality Canadian-made furniture and it will not be our last. Elizabeth, the owner, is a delight and is very knowledgeable. She took well over an hour with us in her store as we decided between fabrics and styles. She has also ensured that the delivery company who brings the furniture are also top quality and very courteous when they drop off your items. I have recommended Elizabeth’s store to many people as a great small business who offers Canadian made high quality furniture with exceptional...

Lofty Ambitions is a great store. The owner Elizabeth provides excellent service. She was very helpful when we were selecting furniture and she was great about making sure it was delivered. We selected a table base and chairs to use as a games/puzzle table and a small glass topped accent table from Amisco. My husband made the table top from cherry wood but Amisco has many options. This is our second purchase from Lofty Ambitions as we bought an Amisco. kitchen table and chairs set two years ago. I highly recommend Lofty...