Nova Sewing Centre — Local services in Hamilton

I went to Burlington with the intention of purchasing a Bernina but the service was terrible because of the lack of staff and product knowledge…and they didn’t even help me turn on the machine and test it….she just said go ahead and try it and left….with no fabric or direction at all and left me there alone to cut fabric….so I left a went to Nova Sewing Center in Hamilton to snoop and as soon as I entered the staff were super friendly and assisted me with the machine I was interested in (Phaff 720 quilt sensation) Well, this machine was aaaammmaazzing!!!! It had every feature I wanted….the dual feed, free motion quilting, small embroidery without the whole setup like Bernina, TONS of stitches and quilt stitches more so than the Bernina and no clunky feet and dual feed….much more fun to use vs the Berninas…(.their dual feed is just snorefest compared to the Phaff which is quick and reactive without the klunkyness of the large feet and dual feed arm….I WAS a Bernina lover and thought I’d always be until I used this machine….It has tons of great led lighting and 10inches of work space right if the arm….plus it was super user friendly….a well trained monkey 🙊 could do up a beautiful quilt if it wanted to….if you were to get into the same features this machine has but into a Bernina it would start at $6500 before tax(Bernina 740 model and up)…cut that in half plus tax and you have the same machine at half the price for the PHAFF 720 Sensation…the staff at the Nova sewing center were phenomenal and kind and we had a ton of fun trying out this machine as they knew everything about it!!!! Thank you...

Nova Sewing Centre is the only place to consider for expertise on all types of sewing machines in my opinion. I have recommended them to many of my friends based on my excellent and above and beyond experience!

I searched for the perfect sewing machine, serger, and coverstitch machine for months and after a 10 minute conversation with Sean he was able to tell me the absolute perfect machines with everything I needed and within my budget without any hesitation!

Being the way I am and needing to be certain, I still took an additional month scouring the internet and tirelessly searching and was not able to find a single other machine that felt right for me, but I fell in love with Sean’s recommendation the second I laid eyes on it on the Nova Website! They also shipped incredibly quick, I ordered two machines on Saturday and they arrived by Monday- PERFECT!

Their pricing is also so competitive that I was unable to find a comparable price ANYWHERE - not even for USED models, Nova sells their products for the absolute best price AND they price match and I am certain they are able to do this because they are the best and their customers know it.

Everything you have heard is true, Nova’s pricing, experience and expertise, selection, and customer service is above and beyond and completely unmatched. You will absolutely be wasting your time searching...

Would give a zero if could absolutely no customer service skills at all unless you are going to buy a machine very much about sales and nothing else. I have gone into your store a couple of weeks ago and didn’t even get a hello from anyone of your sales staff until I went over to look at an expensive sewing machine. Which I was surprised about. I am not stupid I have poped in several times over the last several years and every time I have gone in never have I gotten even a hello or a kind word until a inklining about a sale. Last year I went into your store and Walked around and waited and waited to see if someone would come and talk to me without going to a machine well you missed out I went to another store where I felt appreciated and got what I was looking for and got treated kindly. When I came in two weeks ago I again came into you store looking to purchase another machine and again got snubbed but this time was snubbed by you the owner I know you are the owner because you sold me my first machine and I was so excited but now when I go into your store I am very saddened and disappointed that you and you staff have lost the personal touch you use to have. So no I will not be returning. I wish you the best but I thought you customers and you and you should know the...