Home Line Electronics — Local services in Mississauga

UPDATED DEC 2021 On 1 September, 2020 I purchased an LG C9 - model #OLED65C9PUA - for $2,199.99 + HST + shipping ($69.99) for $2,565.08. Prior to purchasing the TV, I contacted the seller by telephone on 3 separate occasions requesting details on the television and asked for him to confirm that it was brand new each time we spoke. In addition to advertising it as brand new, he assured me it was and the receipt indicates the same - that the TV was brand new.

I paid him via EMT, since I live in Winnipeg, and he shipped it the following evening, 2 September. The TV arrived at my house on the 9th of September and it was clearly not a new television. Most of the packaging had already been opened, the TV screen has burn in damage, the original hardware was replaced with generic hardware missing the washers, and there are at least 2 dead pixels in the OLED display as well. I have attached photos of the receipt, TV as it was opened, and pixel screen damage. I have additional photos as well.

I immediately contacted the seller and worked to be find a resolution to the problem. We eventually agreed, on the morning of 9 September, that I would be refunded the amount I paid and that he would send the same courier, Canpar, to pick up the TV. I repackaged all the items carefully and correctly and it continues to sit in my home ready for pickup. I have sent repeated calls and texts requesting the money be refunded and, despite assurances that he would do so, he has not. He has also stopped answering my telephone calls.

I will continue to work to be refunded the amount I paid and, upon receipt of the refund, I'll remove this post. Until then, I suggest buyers beware.

UPDATE DEC 2021: I was recently contacted by the owner of Home Line Electronics and he tried to bribe me to take this review down. I reiterated to him that he HAD an opportunity to make our arrangement right and he chose not to. I told him I would not take it down until he did. He tried to bribe me with a $100...

Purchased an 82-inch Samsung TV , purchased with warranty and delivery. The owner added more fees than advertised, and said he would email me all warranty information etc. STILL HAVE NOT RECEIVED ANY EMAILS AFTER 2 OR 3 MONTHS.

If i could give Home Line Electronics ZERO stars, i would!

The TV was delivered defective, and with the WRONG size wall mount.

Upon unboxing the TV and testing it, realizing it was defective, called the owner of the store right away. He said he would email the warranty information the coming week when he got back to the store, but that he would be coming by "on Monday with my replacement TV and the correct wall mount. NEVER SHOWED UP.

I called dozens of times, with no response. Texted as well. He kept saying, I will be coming by end of the week.

He did this fraud on purpose! Making me wait and wait, until now he responds that the exchange period is expired and that I have to deal with Samsung directly now to get a new TV. Samsung explains that the retailer must exchange or refund the money, since i reported the defectiveness since day 1.

It has been over 2 months now and still: No resolution from the store /owner yet. No email with the warranty i paid for yet either.

Will definitely be seeking legal action.

DO NOT BUY FROM...

In October 2022, I contacted Home Line Electronics, regarding a Samsung 85" TV QN85B which they had advertised in Kijiji as their price was cheaper than other stores. The seller was ready to deliver the TV to my home in Scarborough and accepted cash payment. Initially I was reluctant to contact this store after reading negative comments about them. However, their attractive price convinced me otherwise and I visited the store on a Saturday. The store was closed, but the owner came there when I called him. Though the store was not impressive, not organized, I found the owner sincere and honest. He promised to pick up the TV from the warehouse and deliver it to my home in Scarborough the same day after payment of a small deposit. Within 3 hours, he personally delivered it to Scarborough which we appreciated. The box looked brand new with factory strapping. I have successfully got the TV installed and registered the serial number appearing behind the TV with Samsung Canada without any issues. I am satisfied with my purchase and would recommend them for electronic purchases. I rated the store 4 out of 5 stars because it was not...