Popular Pizza — Local services in Mississauga

I have been a regular customer for months. I was completely shocked by the customer service I received from the manager Tarandeep who was unsympathetic, disrespectful, and flat out rude to deal with. We placed an online order and it showed as verified. When we reached the store 30 minutes later the employee was clueless about our order. We talked to the manager Tarandeep about our issue on the phone who giggled, initially lied about his name and hung up on us. He said the order was cancelled by the system because the store had not yet opened (this was about 6:00pm...) and that it's not his fault and he told us that we should have checked Google to see that the store was closed. His explanation did not make sense and as a business, management should ultimately take responsibility for problems with their online ordering system as we received confirmation the order was placed and no notification the order was cancelled. We were fine to wait 30 minutes for our order to be made but felt angry being blamed for something that was not our fault and Tarandeep's complete lack of accountability-taking. We asked him to take responsibility for the error and the inconvenience caused. He was completely dismissive and disrespectful - he kept saying it was not his fault, there is nothing he can do, kept interrupting us and said he does not care what customers think and was fine with wasting our time. He reasoned with us he often waits 1.5hours for pizza when he goes out for pizza. His actions have shown a total disregard for customer service and how the customer feels. One just needs to scroll down other Google reviews for this location to see many other customers who have received horrible customer service from them. I am never coming back to this place. Absolutely unprofessional, irresponsible and disgusting behaviour. Stay away from this store! Go for a branded pizza joint.

Response to the reply: I am amused by the amount of lies and the ongoing lack of taking accountability in the response. please have the decency to own the truth of the situation. It is evident that you did not read the review as you ignored the concerns mentioned and decided to defend yourself with utter lies. A free pizza was never demanded because the pizza was not ready in 30 min. You were impolite. you hung up the phone. I did not threaten you but informed you that i will write my experience in a review. and you said you did not care about what customers write in reviews.Not once on the call or now in your reply did you take responsibility. it may have been a system issue but as a business you need to take responsibility. The lack of acknowledgement and rebuttal based on pure lies tells me the kind of management this store has. horrific. not worth of...

Horrible service. I had ordered pizza for my wife (delivery option). During verification I mentioned that my wife is alone with our 3 months old daughter and I humbly request you to deliver the pizza to the apartment. It was denied saying that we don't deliver to the apartment directly and someone has to come to the lobby. I explained to the Popular pizza emploee again that my wife is by herself and I'm at work. The employee agreed for one time. Fast forward one hour the pizza didn't arrive. Wife called the store again and asked the where about the pizza. The employee on the other end said that delivery driver won't come upstairs to the apartment. My wife again explained the situation again. To this the employee said that pizza has left the store and will be there in 15 mins. Now the apartment is just next door and they took almost an hour to deliver to us. My questions to Popular Pizza is there is anywhere written on your website that they don't deliver to apartment and only to lobby? What if the person has mobility issue won't you deliver to their apartment? Other pizza companies deliver to apartment. Even postal services deliver to the apartments, why not...

I recently had the pleasure of trying the popular pizza at this fantastic spot, and I must say, it exceeded my expectations. The crust was perfectly crisp, with a delightful chewiness that showcased the quality of their dough. The sauce was well-balanced, not too tangy or sweet, and the cheese blend was melty perfection.

However, what truly stood out was the exceptional service provided by Sudhir. His attention to detail and passion for pizza-making shone through in every slice. Sudhir's craftsmanship was evident in the precise distribution of toppings and the overall presentation of the pizza.

From the moment we placed our order to the first bite, Sudhir's dedication to delivering an outstanding culinary experience was palpable. His friendly demeanor and willingness to customize our pizza to perfection truly enhanced our dining experience.

In conclusion, this pizzeria not only delivers mouthwatering pizzas but also boasts a team member like Sudhir who adds a personal touch to every order. I highly recommend this place for both pizza enthusiasts and those looking for exceptional...