Marché d'alimentation Bernier inc — Local services in Montreal

They used to make excellent cakes here before and I have been ordering them here for years. However, this was my last time I order here because I had a terrible experience at their bakery today.

I came to pick up my cake this morning and the cake they gave is not what I ordered. It was much smaller and the design was horrible. When I saw the cake I expressed my disappointment about the size and the appearance of the cake, the bakery person who made the cake ran to me screaming… Also, Id like to add that I asked for a sign to say “Happy Birthday!”, but it said “bonn fete” so basically it was written in French with a mistake - missing “e”. So that bakery person named Sammy ran over while I was explaining the lady how much it is not what I ordered. He began screaming and shouting in a threatening manner including the profanity. He was screaming in my face for a while! I was shocked by how inappropriate and unprofessional this person was. He should not work with customers. Especially when someone points some obvious mistakes. I was greatly disappointed and felt harassed at that point. I am filing an official complaint for ruining my birthday plans and especially not being able to deal with the mistakes made, being rude and harassing.

There was no manager at the store that day and I was promised it will be dealt with by other employees who all agreed the cake looks terrible and NOT what was promised.

I wish I never ordered from them. The quality and customer service is non existent and at this point, I recommend not to order any birthday cakes here since your plans can be ruined last minute like mine did. I really do not wish anyone to go through this experience like mine when your product is not to your expectations and you are being yelled at for pointing this out. Definitely recommend that person to go see a medical professional because this is not the way to deal with people.

Came to do groceries and pick up birthday cake and literally left in tears after being harassed and yelled at :(

I do not recommend to order any...

A friend told me about this IGA and I'd seen it being built along with the building. It was in. Just before on the north side of Coye St. Luke road, just before clan. Reynolds with a driveway. Gapingly open with building all around it. It's a little bit scary as you go down underground and it's a little bit tight to drive in there. The parking area isn't particularly well lit either, but I always found this space as this was my third time going. However, there is a well-lit entrance and the other times as I did this time there was a cart I could grab that was left around. With shopping cart in hand, the doors opened and there's a humongously large elevator to take you up to the main floor where the grocery store is located. That elevator could sit perhaps six or eight shopping carts. Plenty of room. Opening right into the grocery store, it was easy access and what handy. It is to park in sheltered parking during winter time or around a busy streets where parking is hard to find. The grocery store is well lit and well spaced and has everything that you would have want to have. I was there on a mission and the mission was the second time I had been told from the same person, about this amazing French roast being on sale and instead of 20 to $22 it was somewhere between 7:00 to $8 and an absolutely exquisite piece of meat. Meat. Time I bought four of them! I have to say that I'm used to shopping at Costco for better prices than most of the stuff here but not everything. I picked up some milk and other stuff. Costco still cheaper but this is convenience. I'm just not used to retail grocery store pricing compared to Costco. But that French roast was amazing. And the staff was very helpful and friendly and the place was well lit and easy to shop at. In fact, it was huge and I never expected that being squished into the bottom of a new apartment complex. Good shopping experience. Happy to have used it on the way home. I don't live...

IF I COULD RATE TRIPLE ZERO I WOULD SO! THE SECURITY GUARD OLIVIER O HUMILIATED MYSELF AND MY DAUGHTER AS WE WALKED IN WITH A REGISTERED DOG THAT BELONGS TO MY DAUGHTER. THIS MAN NOT ONLY SCREAMED AT ME AND TRIED TO KICK US OUT OF THE STORE. HE WAS NOT YELLING AT US BUT HARASSING US BY YELLING CONTINUOUSLY AND KICKING US OUT OF THE STORE. HE’S CLEARLY NOT EDUCATED ABOUT THE FACT THAT SERVICE DOGS HAVE FULL ACCESS TO PUBLIC SPACES. MY DAUGHTER AND I ARE COMPLETELY DISGUSTED AND FEEL TERRIBLY HUMILIATED BY THE WAY SECURITY GUARD OLIVIER O TREATED US. HIS INTIMIDATING BEHAVIOUR PAIRED WITH THE AGGRESSIVENESS AND EXCESSIVE FORCE MAKES ME REALIZE HOW VULNERABLE WE AS WOMEN ARE. I’M IN COMPLETE DISBELIEF BY WHAT JUST OCCURRED, AND AT THIS POINT, I EXPECT NOT ONLY AN APOLOGY FROM HIM AND THE OWNER OF THE STORE. WE ARE GOING TO COMPLAIN TO IGA HEAD OFFICE, AND WE WILL ESCALATE THIS ISSUE TO THE HIGHEST LEVEL!

OLIVIER needs a crash course on the subject of accessibility for disabled people. He’s lucky my daughter didn’t have a fallen out by the trauma he’s caused to her and myself. Evan the supervisor we appreciate your help and involvement in this issue. Copies of the certificates have been given to Evan as proof of the existence of the certificates issued by both provincial and federal governments and an explanation of my daughter’s condition. Disgusting, cruel, and shameful behaviour by this man who claims to be a...