Best Buy Express — Local services in Nelson

The worst customer service experienced in Nelson yet. Unacceptable service consistent with every visit here. The employees couldn’t be doing a worse job at even trying to act like they want to assist their customers. While I waited to sort out an issue, I watched customer after customer get such pathetic service that it was actually shocking. The staff acted inconvenienced by each of these customers’ simple requests. One particular fellow actually sighed at an elderly man for asking for help with choosing ear buds and acting extremely rude for the entire interaction. The man was beside himself but remained polite. He also followed no social distancing protocols with customers. The staff stare at the customers coming in, looking at one another waiting for somebody to step up to help the customer, instead of asking how they can assist you - they do not acknowledge until a customer asks for help. I repeatedly watched around 3 customers get frustrated for getting zero assistance and one left the store. They were not busy. I should also mention that I was set up with a completely wrong device on our plan and charged for it for 4 months (tablet setup instead of a cellular setup for an Apple Watch for several months). Turns out the previous employee “messed up” and they couldn’t do anything about it, no credit, and not even in-store credit despite the employee stating that this was a big screw up on behalf of their colleague. How is that acceptable? Instead, they blamed Bell and said there wasn’t much they could do. So I guess I have to pay $85 because their employee set up a non-existing tablet on my account. Pretty ludicrous experience that does not even meet bare...

Outstanding Service at Best Buy Express

Best Buy Express in Nelson is a great place for quick and reliable tech shopping. The store is well-organized, making it easy to find what you need, and the service is fast, efficient, and customer-focused. Whether you’re looking for a charger, headphones, accessories, or basic electronics, they always have quality products at good prices. What makes the experience even better is the way the staff handles customer needs — and one person who truly stands out is Jatin.

Jatin has consistently shown what real customer service looks like. He’s approachable, calm, and always willing to help, no matter how simple or complex your request is. His product knowledge is impressive, and he explains things in a way that’s easy to understand. You can tell he genuinely enjoys helping people, and that positive energy makes a big difference.

He’s patient when you have questions, quick when you need service, and polite throughout the entire interaction. It’s rare to find someone so consistent and committed to doing their job well. Jatin brings professionalism and friendliness together in the best way possible.

Kudos to Best Buy Express for having someone like Jatin on the team — he truly makes the shopping experience smoother and...

I went to upgrade my phone at the Best Buy in Nelson, BC. I got a brand new “fancy” iPhone 15. Everything went fine for a day, but then all of a sudden my front camera stopped working. I went back the next day to get a different phone, but after spending 4 hours trying to get the new one sorted, it stopped working. I went back a third time to get a THIRD new phone. The staff at Best Buy was so helpful, patient and felt awful for how poorly Apples product had been working. This is not a Best Buy issue, this is an Apple issue and they need to address this. Their products have gone downhill, while prices rise. I do not recommend iPhone 15. Maybe for my next phone I’ll Switch to Samsung! If you have any tech needs, go to Best Buy. Great friendly staff. The store manager, Kai was googling how to resolve my issues, and him and his staff spent probably a total of 7 + hours over the 3 days helping me get my iPhones sorted. Boo apple, hurray...