Canadian Tire — Local services in North Cowichan

You are the most unprofessional, and unethical “Canadian Company” (cannot believe you can actually even attest to that title), I will definitely be telling everyone I know forever what a horrible organization you are.

Recently, I have had several letdowns by your organization so I am conducting an email so maybe somebody somewhere that actually gives a crap in this company still might start to change some of your unethical courses of action and in essence “policies”, that this company is starting to take, and Canadians definitely will not take kindly to…. and you are on the way out because of.

Simple things like purchasing items at locations in Duncan on Vancouver Island I have always bought things at your doors because of the policies that have been in place since I was in a diaper that even my grandparents were aware of, but I’ve been told by your store owners here that they are not a part of you. They do not buy directly from you. They buy from their own retail outlets because they don’t want to back up your warranty programs. I have gotten this in writing from the owners of the Duncan branch here I have called in several times to Triangle “Bank” and I have stated this and never gotten a callback from anyone in a higher up position, but I’ve been told that they do not stand behind your policies. They do not stand behind your warranties. They will not uphold your warranty programs. They choose and pick things they will warranty, return or stand behind as a company. Go ahead and check my phone number and my name you’ll find my phone calls in the past few months that I have called in and mentioned this about the store owners here before.

Three or four years ago, you lost your certification with interact so it made it much harder to instantly pay onto our cards immediately without going into one of your stores and just doing it at a POS terminal, I have heard you finally got your certification reinstated so I’m glad you’re back to pretending that you’re an actual banking organization, Congrats, but still I’m sure you lost lots of patriotic customers because of that certification that has been gone for several years. I know I stopped using my card because of this.

I thought from the beginning, you would be an amazing company to deal with and I thought you had many benefit, and it seemed like your orientation was pro Canadian and I am one of the most patriotic people you’ve ever known.

Most recently I started putting lump sums down on the card because I thought since you have your certification back that I might start using this card for my business again and sometimes I need to make between 20 and $50,000 purchases for equipment or materials, so I put 7K down on this card a few months ago and I was going to put another 7K down on it this month BUT! Then I see that you absorbed the money that I put down on my account into your own organization and thus screwed my debt ratio on my Trans Union and Equifax statements, and FYI, I have shared this with my real bank that I’ve been with since I was eight years old and they laughed at you guys about your policy. They could not believe you would actually do that to your customers. “ we constantly change customers cards and account limits, and without their knowledge put their limits down if they’re not using the full potential of them” that’s what one of your managers quoted me on my last phone call when I said I’m going to close my account over this.

Good job screwing your name and I cannot believe you call yourselves Canadian Tire anymore because I know the China factory where most of your stuff is built and made and processed, everything that you’ve put on your shelves since the early 2000s has been straight from China. It is the exact same factory where princess auto gets their stuff so everybody knows it’s not a big secret.

-signed pissed off and letdown Customer number 1,000,114 of “this month” I’m going...

This review is on behalf of my aunt, who had a very bad time here:

"I would like to share my experience with Canadian Tire in Duncan....first and foremost to everyone i know and don't know....don't ever use their automotive service department.

I took my truck in Nov to have winter tires put on that were purchased on line by a friend.....the first time i went in they refused to put the tires on because the name on the account was the one that purchased the tires....therefore i was trying to steal them. Appointment had to be rebooked once they were convinced the tires were meant for my truck....when i took it back i had to wait 40 mins to drop it off yes to get tires put on.....and 1/2 hr to pick it up afterwards....and a bill of $139.50 for balancing....i also asked them to change the back brake bulb as it had burnt out....they told me it wasn't a bulb and it was an electrical issue and would need to be booked for the diagnostic (yes i have this in print)...i declined.

A few days later i had to haul a horse....i hit the hwy and it was all i could do to control the truck and trailer due to the excessive shake....i called and complained....it went back to CT late Nov....they forgot to balance the tires...yet the first bill i was billed for balancing...they couldn't explain what happened!

Again they stated my tail light issue was electrical and needed the diagnostic would i like to book it in? NO! Also stated brakes down to 3 and 4 mm....nothing else noted on their inspection. I take the truck yay the shaking is gone....but now my truck is squeeling and sluggish...i head off to class.... tell a friend my story.....she calls CT and speaks to the YOUNG STORE MANAGER who was rude, insensitive to the issue, and tells me my tires were balanced to begin with...and if I'm having issues with my truck it isn't their fault.

They agree finally to see the truck again,....however the call left such a bad feeling i decided to take it to my regular mechanic.....i picked my truck up last night and have a bill for $1330.53 when CT took the tires off the second time they damaged the cauter pin for the emergency brake system....and it was grinding the rotor...yup needed new rotors and brakes....oh and 2 bulbs for the rear brake light, ...yup burnt out bulbs and I finally got the power steering hose fixed which i knew was leaking, CT also said there were no fluid leaks...funny as i i knew for sure of at least one...the power steering hose...which they checked as good.

The service department at Canadian Tire is scamming people out of their money and creating more issues for vehicles in hopes that they get to do the work! I will be taking all my invoices and CT safety check along with Fords and my regular mechanic.....and yup I'm gonna raise hell. They are going to resolve this and explain to me why they were trying to ripe me off...If i don't get an answer i will be copying everything and handing it out to people going into their service department. They are knowingly robbing people as far as i am concerned and people need...

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After living in Canada for six years, it’s hard to say which shop provides the best service—but one place stands out clearly for the worst: the auto service department at Canadian Tire in Duncan.

I took my car in for a repair, and not only did they fail to fix it, they made it worse. They either installed the wrong part or did the installation incorrectly. After their service, my car ran worse than before, costing me even more time and money.

I returned the car to them, and they tried diagnosing a completely different issue—again with more costs involved. But after that second visit, my car became almost undrivable. It couldn’t go more than 20 km without issues.

After three attempts, they finally admitted their diagnostic tool was too small or limited, and they refunded me around $300—out of the over $2,000 I had already spent with them.

I then took my car to a local mechanic. He tried diagnosing several related issues but still couldn’t fix the problem. Finally, we decided to remove the part installed by the Canadian Tire team and replace it with new ignition coils—and just like that, the engine ran smoothly.

When I returned the incorrect part to Canadian Tire, they refunded another $900. Scott, the person in charge of reimbursements, insisted the part was correct and claimed there was nothing wrong with their work.

I asked him: If the part was correct and the installation was done properly, then why couldn’t my car run?

If they had done the job correctly from the start, it would have saved me a lot of time, money, and stress. I went to their shop three times, and they still couldn’t fix it. Scott remained defensive and said I could either take the refund or leave it—then walked away saying “Goodbye.”

Another woman who worked there claimed that she asked for my approval on every replacement. But honestly—how is an ordinary driver supposed to know which part is correct? Did I approve a wrong part? Pity her attitude.

In the end, a small issue ended up costing me over $2,000, not to mention all the frustration. This experience was extremely disappointing and...