Jugo Juice — Restaurant in Red Deer

The customer service here is terrible, I went on my break to grab a smoothie instantly thought it tasted off a little sour.. but I thought maybe it was just me and within minutes it started separating as if it had been sitting on the counter for hours, I brought it back as this has never happens any other time I’ve gotten their smoothies and the lady was incredibly rude instantly said “that’s to bad smoothies separate after 15 minutes “ I said that it was separating right away after buying it and it tasted sour and I get this exact smoothie and it’s never done this or tasted that way, she continued to argue with me that there was no way it’s sour and she would not be making me a new one or refunding my money and turned her back to me and started to act as if I wasn’t even there, I then asked her for her name and said I would be speaking with a manager she told me no multiple times till finally giving me her name,. I work in customer service and would never treat a customer the way she treated me over a $7 smoothie that could have just been replaced. Needless to say I will no longer be...

I have on multiple occasions been treated very poorly at this location. Once I ordered 2 pieces of avocado toast and only received one. When I said I ordered 2 the worker was very rude and told me I paid for 1. When i said again I ordered 2 she rolled her eyes and made another piece after making me pay again. It was very thin and burned and she slammed it down on the counter. Other occasions I've been treated like my order is an inconvenience to them. They move very slowly, fill later orders before starting mine, and are never friendly. The most recent and final straw was today when I ordered my toast and they told me they don't make it any more because they have new premade items. The toast is not only still on the website along with these new items, but when I asked if there were any of the new sandwiches that didn't have cheese (I have an allergy) they rolled their eyes, chuckled, and told me very bluntly they all have cheese. I won't be...

Your skip the dishes menu is incorrect. Your bubble teas are listed as coming with tapioca pearls and popping pearls as a base ingredient with the option to add extra. I ordered the passion lemonade, the mango lemonade and the red heart guave. All of them are listed as coming with the pearls and when my order arrived there were no pearls. So I called to see why that might happen, maybe there was a shortage of tapioca or agar agar. I was told that even though skip the dishes listed the pearls as a base ingredient, that the bubbles in the bubble tea are an add on and if I wanted any I had to add it as an extra. The only reason I ordered the drinks was the little popping bubbles and coconut jelly. It would have been nice to know how to recieve the actual thing I was trying to buy before I made the...