Arzon Supermarket — Local services in Richmond Hill

Last night, September 20th, 2025 I went there to buy some groceries. I picked items based on my understanding of price tag on the items. When I approached the cashier, he avoided selling the items (see the picture) and he brought up this excuse that store employees had put wrong price tag by mistake. I showed him all items from the same and all had the same price tags.

In Ontario, Canada, stores are generally expected to honor the price displayed on the item, even if it's lower than the intended price. This is based on the principle of "implied contract" or "advertising doctrine," which suggests that a store's advertisement or price display constitutes an offer to sell the product at that price.

Store's Obligations Honoring Prices: If a store displays a price on an item, they are generally expected to sell it at that price, even if it's a mistake. Consumer Protection: The Consumer Protection Act, 2002, and the Competition Act regulate business practices in Ontario, including pricing and advertising.

I will file a complaint with the Ministry of Government and Consumer Services if they believe the store is engaging in unfair business practices.

I hope this will be an unforgettable lesson for the store owner.

In response to the store's reply: There were about 50 pieces of the same item on the shelf. All had the same price tag. Also, both cashier and another store employee confirmed that store employees had put this price tags by mistake. Please do not change the core of issue, by accusing customers to tempering the price tags, this is absolutely false accusation. Because customers cannot print out 50 price tags and put them on...

Dear Super Arzan Team, And a heartfelt thank-you to the wonderful cashier, Mr. Mehdi,

We’re writing this message with deep appreciation and sincere gratitude to recognize the incredible service, kindness, and professionalism we’ve consistently experienced at Super Arzan—especially from you, Mr. Mehdi.

To be honest, we’ve shopped at many places before, but since we discovered Super Arzan and had the pleasure of interacting with you, there’s no turning back. It’s not just about the fair prices, the variety, or the convenience. It’s about the feeling of being respected, welcomed, and cared for. And you, Mr. Mehdi, are a big part of that.

Every time we visit, you greet us with a warm smile and a kind word. You handle every transaction with patience, attention to detail, and a genuine positive attitude that truly lifts our spirits—especially on those tough days. You’re not just a cashier; you’re the heart of the store. You make the experience feel personal and human, and that’s something rare these days.

We really appreciate how fast, accurate, and respectful you are with every customer. Whether the line is short or long, whether the questions are simple or complicated, you always stay calm, helpful, and polite. Your excellent attitude does not go unnoticed.

We also want to thank the management of Super Arzan for creating such a welcoming and fair place to shop, and for having amazing people like you on their team.

We wish you health, happiness, success, and continued blessings in your life and work. It’s truly a pleasure to have such wonderful people in our community.

With much respect and appreciation, From a grateful...

I visited this store three times, each time leaving disappointed. The products were generally stale, and I experienced health issues including stomachaches and diarrhea. 1st time, I bought "Gooshfil" (Persian dessert), which was dry and not fresh, and "Sohan" (Persian sweet), which caused nausea and stomachache.

2nd time, I got "Dolme" (grape leaves), which was excessively oily and seemed old, resulting in severe stomachache.

3rd time, the "Shirazi Salad" lacked dressing and some cucumbers were rotten. The "Halva" was too oily, leading to stomachache and vomiting throughout the night. My experiences were very negative, and I wish I could give zero stars. I will not return, as it was a waste of money and detrimental...