Haze Restaurant + Lounge - Yonge St Richmond Hill — Restaurant in Richmond Hill

I have been a regular at this lounge coming almost every week or every other week. With the amount of lounges I’ve went to in different countries, this experience I had over this weekend, hands down, is the worst experience ive ever had in a lounge in my life and I will never be setting foot in this lounge ever again. The manager that was in that day was highly rude and unprofessional. I understand it was Boxing Day and there is a holiday rush however it’s not an excuse to be unprofessional they way he was. We walked in as normal and put our name down and waited nothing out of the ordinary aside from the holiday rush. We were sat down after waiting for 30-45 min and got left with the menus and was told someone will come take our order soon. We waited for another 30-40 for someone to come that too we had to track someone down and just to be told there was a $30 minimum per person. We thought this was blasphemous as I have never herd of this “policy” in my life. We asked to speak to the manager and behold the we found out it was the same person who sat us and we asked him about this ridiculous policy and stated “yes, I had told you about this when you had placed your name down”. Which I felt I was genuinely shocked as he didn’t say a word to me when I had placed my name down. Also after calmly rebuttaling his responses he admitted that he had forgot to tell us about this and that is was our fault for knowing the “policy” when this is the first of me hearing about it. Also to top it all off there was not even a sign about the change. After a few minutes the manager completely changed his attitude and started yelling at us saying “either you pay the 180 minimum or I will not serve you and forcefully remove you from this table.” This type of comments and threatening actions are asinine and was totally uncalled for. This establishment should train more on people skills and transparency than letting have free rein and blatantly yelling at customers and admitting when they are in the wrong. This blatant regard for customer service lost a loyal customer and the continuation of this can...

The experience we had at Haze Yonge yesterday is something everyone should know about. My friends and I come here at least twice a month, and our bill is always between $350-$500.

Yesterday, our group of five walked in, but only three of us were physically present at the time. The hostess had to check with her manager—a lady—to see if we could get a booth. We assured her that the other two were on their way.

Twenty minutes later, one more friend arrived, bringing our total to four. We had already ordered five different appetizers when the hostess returned, saying her manager was asking about the fifth person. We let her know that he hadn’t responded to our text yet. She then mentioned that we might have to move to a smaller table—this was already an hour into our visit, with multiple dishes ordered.

I asked the hostess to have the manager come speak with us so we could explain that we’re regular customers and maybe she wasn’t aware. Also, how could we possibly fit 10 dishes on a small table? The hostess later returned and said the manager had now decided it was fine.

This was such an unnecessary and frustrating experience. I hope the owner reaches out to make things right, as we spend a lot of money here every month. To prevent any doubt, I’ve even attached our bills.

That being said, our hosts, Pala and Baran, were awesome, the food was great as always, and the mango shakes were excellent!

Please work on management and recognize your loyal customers over random walk-ins who don’t support your establishment...

I have to give 3 stars, although the atmosphere and the customer service from Jess was amazing. We felt quite rushed. We entered the establishment around 7:45 pm and we had a look at the menu for about 10 to 15 minutes and placed our orders for Shisha and our food. Both took around 20 minutes to arrive. Now given this fact it took us about another 25 to 30 min to eat. Which left us about 30 to 35 minutes to smoke our Shisha which i feel is unfair due to the fact that one person in the party of 2 was smoking and therefore was a fair amount of life left in the coals as well. For 39$ and not being able to even finish your Shisha??? Although I most likely will visit again, I will refrain from ordering Shisha due to the fact that we weren’t given enough time to enjoy it as we were approached by 9:15 to have our bills printed. I understand that there are other parties who are waiting in queue to be seated but it is unfair to make your customers feel rushed. At the end of the day, it’s all about making as much revenue as possible, but not at the expense of your patrons dollar. Other Shisha places I visit frequently, give us ample time to smoke and do not kick their customers out. A suggestion would be to start the seating time limit from when the food actually arrives at the table.

Response to the owners reply 4:38 pm. I visited yesterday. It was a Thursday and not a weekend. More over, there was another group in there before I was and they were not asked to leave. Thank you for...