Alo — Local services in Toronto

I love my $40 socks, my $200 pair of leggings, my $100 sports bra and my $6.50 bottle of water :D Staff are so friendly and helpful, the shoes they give you to wear in the change room are SO comfortable, it’s way cheaper in store than buying online!! Sometimes a girl’s gotta treat herself ❤️ The purchases from this store make me really happy (temporary satisfaction) but be careful, the clothes and sets are highly addictive!

Came to this location for the airlift set in rose quartz, I knew exactly what I wanted to purchase, I knew my size and I just wanted to buy and leave….the guy working at the front looked confused when I told him what I wanted and mentioned it doesn’t exist in the pants and only the shorts. Not true.

I was literally at the Yorkville location on the same day and they do in fact exist in the pants. He looked even more confused.

🤔

Anyway, I went to the Yorkville location today and bought the set I wanted...

Is it just me, or is the quality of clothing really low? I bought a pair of leggings (high waist airbrush), and after wearing a few times, I started seeing fabric coming off. I bought the airlift suit up bra and leggings and started seeing staining on the fabric with normal wear that would not come off with mild soap and water. I bought the socks and after wearing them for only 15 minutes, I see this is happening to the fabric, is this even normal? It appears to me that marketing for this brand is strong, but the quality is not there. I am so disappointed, and if the quality is not there, this brand is simply overrated and not good value. I will not buy anything...

Terrible Online Service – Avoid Ordering from ALO

I’ve had the worst experience with ALO’s customer service. I never received my order, and every time I reached out, I got the same generic response: “We’ll look into it, please allow 7–10 business days.” This went on for nearly two months with no resolution.

To make matters worse, they started replying to me using someone else’s name, clearly mixing up customers. It’s incredibly disorganized, and no one actually helps to resolve the issue. Now they dont respond at all.

If you’re thinking of ordering online from ALO – don’t. They don’t follow up, they don’t deliver, and they don’t...