Arzon Supermarket — Local services in Toronto

Today, I got very offended by the people who work in this store. I was their customer for many many years and today after my $49 purchase in super khorak, I went there to purchase the rest of my need. For the first time, they came to me and got my bag to hold (extreme rudness). When you finish your purchase here, we give you your bag. I did not say anything, but while I was waiting for my meal to be ready, I thought it will be the last time I put my feet here. I have never experienced this much rudness from any store. When I gave them my feedback, they told me the Canadian stores do the same which is dazzling lie. They say to bring excuse for their terrible attitude. It is in the policy of any store that no customer should be offended. I wish for all the human being including Iranian to be in this level of self respect not to put their feet in this kind of stores to insult the customer such an ugly way. Never ever normalize this much insult from the people who don’t know the price of customer. I think if a guest goes to their home, they do the same. It was one of the ugliest behaviours I experienced in my life, but they treated me as they were able, not I deserve. I just can control my reaction and next step, but not ugly mind and behaviour of other people.

None of the Canadian stores have bag policy. I always go for whole shopping in different stores, because of lack of time, nobody acts like that. Even in your store, it was the first time I encounter this wrong behaviour. You can not disrespect your customers because you had a bad experience. Good luck to your...

I have a very bad experience with Super Arzan . A few months ago, I bought chicken from the North York branch and as soon as I brought it home, it was completely rotten and had turned white and smelled very bad. When I called the store, they told me that they would refund my money, which could have led to food poisoning, and they only refunded my money. Today, I consumed the 3-pack of milk that we bought from Richmondhill branch of supermarket Arzan and it still has an expiration date of September 10, but it was rotten and smelled very bad. I have been buying the same brand from Walmart for years and this has never happened to me before. I think that all the food either does not arrive in the right way or is not stored properly, and they always put items with a short expiration date cheaper in front of the entrance door.l at North York branch, I am very sad that I am dissatisfied with the business of my fellow countryman and how many times this has happened. The same applies to the sale of an electric samovar, which has been replaced 3 times and did not work. Apart from disrespect to The customer service and attitude were very unprofessional. I will never buy anything else from them and will share my experience with...

I am writing to extend my heartfelt appreciation for the wonderful service I received from Miss Melika during my recent visit to Arzon Supermarket.

From the moment I approached her, Melika greeted me with a beautiful, genuine smile that immediately made me feel welcomed and valued. She was exceptionally polite, patient, and understanding—qualities that are truly rare and refreshing in today’s busy retail environment.

What stood out most was her attentiveness and willingness to help. She took the time to listen carefully to my needs and went above and beyond to guide me toward the best deals and options available. Her thoughtful approach and kind demeanor made my shopping experience not only easier but also enjoyable.

Melika is truly a credit to your team. She represents everything great customer service should be—professional, friendly, and sincerely caring about the customer’s experience. It’s employees like her who create loyal customers and a positive reputation for your store.

Please pass along my sincere thanks and compliments to Miss Melika. She was awesome, and I look forward to seeing her again on my next visit.

Warm...