Shoppers Drug Mart — Local services in Toronto

This Shoppers Pharmacy situated within the SickKids Hospital building left me feeling profoundly disappointed. The mere fact that it operates within the same facility as this esteemed institution made my disappointment even more pronounced.

One would reasonably anticipate that a pharmacy co-located with a respected hospital like SickKids would prioritize compassion and understanding. Regrettably, my own experiences were a far cry from meeting this expectation. I encountered instances of rudeness and a noticeable absence of empathy among the pharmacy staff.

For someone who was already grappling with the emotional strain of a hospital visit, these interactions were disheartening. It appeared as though the pharmacy staff had lost sight of the fundamental role they play within a healthcare environment.

In a setting where comfort and support should be of the utmost importance, the conduct of the pharmacy staff left a lasting negative impression on the overall reputation of the hospital, at least in my experience. This sharp contrast between the hospital's noble mission and the actions of certain staff members underscored the essential role of compassion in healthcare settings.

The disconnect between the hospital's commendable mission and the behavior of specific individuals within the same building served as a potent reminder of the significance of empathy. Particularly within a hospital like SickKids, where patients and their families seek solace during trying times, providing compassionate care should remain a paramount priority.

The pharmacy located within the SickKids Hospital left me yearning for a higher standard of compassion and care, given its association with such a renowned healthcare...

If you are looking for a place that respects your time and offers efficient customer service, I cannot recommend this place. I had a particularly frustrating experience when I dropped off my prescription. The staff member who took my prescription informed me to return after 35 minutes and even noted this on the prescription itself. However, when I arrived on time, I was told by the clerk that they couldn't locate the status and that I needed to wait once more. This resulted in a total wait time of one hour and ten minutes. To make matters worse, when I finally could pick up my prescription, I was asked for my insurance information, despite the fact that I had already provided it during the drop-off. An additional 10-minute wait followed as the clerk claimed there was an error in my coverage. As it turned out, the issue was simply a matter of the clerk not submitting my name correctly. This entire ordeal consumed a whopping one hour and fifteen minutes of my time. I was accompanied by my recently discharged son, and we were eager to return home for some much-needed rest. This experience left us both frustrated and...

It seems pretty understaffed. When I booked a COVID shot here through the centralized website, I never received the booking email, so when an issue arose and I needed to change the booking, there was no mode of followup available to me except to walk in person to try to sort it out -- yet nobody was available to speak with. Not that the store was that busy -- two other customers besides me. It's more that there wasn't much staff presence to speak of, mid-morning on a weekday, and the two who there were just talking among themselves deep in the Pharmacy section. When I inevitably missed my appointment, finally I got a phone call asking me to call them back -- I tried to do so, but after Customer Service patched my call to Pharmacy the phone rang some 20 times before I gave up. Insufficient staff =...