TD Canada Trust Branch and ATM — Local services in Toronto

I visited this branch recently to open new investment account. I booked the appointment online and received email confirmation. When I got there, they told me the rep was not in today. But they found another rep for me. I thought my request was very easy, open Mutual fund, purchase the mf I selected and that was it. Unfortunately, after 40 mins, they have opened wrong investment account for me and money was not invested into the mutual fund after 3 business days. After talking to telephone banking, they advised me I have to go to branch to purchase the mutual fund as the account they opened for me is not mutual fund account, only branch has access to place the trade. So I have to book another online appointment. Same story, after receiving confirmation email, person from the branch tried to reach me without leaving VM and I missed the call. When I showed up for my appointment, the person at the front desk told me that advisor was off and no body available at that moment. What's the point to book an appointment online?!?! I sent email and wrote the REP note to complete my request. No replies. I have to contact customer care to resolve this inquiry. How pathetic. I am extremely disappointed. I never wanted to waste my time on writing reviews. Not this time. I can't believe for simple request like this, I have to make two appointments, wrote email, call telephone banking and complain to customer care to get it resolved. I'm glad TD is not my primary bank. The customer service I have experienced didn't...

This is the worst branch of TD in Toronto I had the worst costumer experience while banking with my son. My son (10) got his first debit card and today as PA activity I brought him to deposit in his account his piggy bank cash. While there he forgot his gloves in the ATM inside the branch, I called this branch to see if they were there and someone that really didn’t want to check after I practically begged to check went and told me that the gloves were there but she wasn’t able to grab them (the gloves had my son’s name in them) she said I needed to go back and take a chance to see if they will be there. I went back after 18 minutes and the gloves were gone. Their inability to help to empathize to be human and hold gloves for 20 minutes was too much to ask for these people. I have been a client for 15 years, my husband for 30 and now my son is a client - what kind of costumer service is this? They kept telling how are we going to know if they indeed his gloves - someone can take them if they lie and that’s exactly what happened someone else did took them and they had my son’s name on them and these people are the worst I cannot describe the terrible experience and how all this happened while driving in the snow with my son for his gloves When they say banks don’t care about people this is the perfect example to fit that statement, everyone in this...

This is the worst financial institution I have ever dealt with. They are slow and unreliable. They have created a tremendous amount of unnecessary stress in dealing with the closure of my mothers estate. My brother, sister and I have all closed are accounts at this bank. It has been a terrible experience trying to resolve issues at this bank. We will be making a complaint. If we can't resolve the issues with the bank, then we will send the story to the media. We deposited the money from the sale of my mothers house in the bank and then they decided to block all of my mothers accounts and insisted that we probate the will. We did not have to probate the will to sell my mothers house. It cost us several thousand dollars in legal fees just to recover our own money. We did not have to probate the will to recover the money. This situation would never have occurred if the Estate Department did their...