Northwood Custom Jewelry — Local services in Town of Bridgewater

The custom ring Northwood Rings made for me is so so sooo pretty and they really did work so hard to get it to match my vision perfectly. Generally, they were pretty prompt about emailing me back when I emailed them with questions and were pleasant to work with. However, the ring ended up taking several months longer to complete than they had originally told me. Fortunately, I did think to order my ring many months ahead of when I planned to propose, so the timeline worked out okay for me.

I know their operation is very small, so I wasn't surprised at all that the ring was taking longer than it was supposed to, but I wish they had been better about keeping me updated on the progress of my ring once it was clear that it wasnt going to be finished within a few days of the predicted date.

I was definitely anxious to see my design come to life. They got a lot of emails from me asking about my ring's status lol. Once pressed, they did allow me to see pictures of my ring in progress and they were careful to give me more updates, but I wish that it didn't take so much pressing for an update. I wonder if in the future, there's a possibility for a better progress tracking system for their custom rings?

One other thing to note is that within a week of wearing the ring, my fiance started noticing some imperfections in the acrylic finish of the ring. We're not entirely sure what it is or if it will go away with time, but we do notice that the wood wax provided helps temporarily. I emailed Northwood Rings to ask if this needed to be refinished or if this was normal but wasn't really given a clear answer-- just that if I wanted to, I could pay for it to be shipped back to them to be refinished. For now, my fiance and I have decided to just keep waxing the ring regularly to see if the problem goes away.

All in all, my fiance is in love with his ring and minus the flawed finish, I am too.

TL;DR The folks at Northwood Rings are polite, dedicated people with a serious knack for ring making, but could probably use a better status tracking system. If you intend to order a custom ring, make sure to give ample time for unforeseen problems with making it. Also be fully prepared to take really good care of your ring once you do get it. BUT it's totally worth it if you decide wood rings are the right...

I am thrilled to share my incredible experience with Northwood Jewelry, as they truly provided exceptional customer service, heartfelt communication, and stunning product quality. If I could, I would gladly award them 6 out of 5 stars.

When I first ordered my engagement ring, life threw some unexpected family challenges my way, which drastically shortened my timeline for a custom-made ring from months to just two weeks. When I reached out to the compassionate team at Northwood Jewelry and shared my predicament, they wholeheartedly embraced my situation and went the extra mile to meet my needs. Angie, who became my main point of contact, was genuinely warm and attentive, keeping me in the loop every step of the way and making sure I received the ring before I left the country to propose.

The moment I saw the ring, I was blown away by its sheer beauty and exquisite craftsmanship.

The big day arrived, and she said "Yes!" – a magical moment I knew was meant to be.

Unfortunately, there was a small hiccup with the ring size, which was due to a misunderstanding about international sizing on my part, not Northwood Jewelry's. Nevertheless, the team graciously allowed me to return the ring within their 30-day window for resizing, all the way from Europe. They provided all the information I needed and continued their excellent communication throughout the process.

During the return shipment, we encountered an issue with duty tax. However, Laurel, the kind-hearted founder and owner of Northwood Jewelry, stepped in and generously took care of the tax, allowing me to reimburse them before shipping the ring back to me. I haven't received the resized ring yet, but I have no doubt that it will be just as perfect as the original. I am also excited to purchase my wedding band from Northwood Jewelry in the near future.

If you're searching for a beautifully crafted ring and a heartwarming experience, look no further than...

Order from Northwood for gorgeous, unique wedding bands and you will not regret it!

My wife ordered my wedding band from Northwood and I have loved the quality of the ring and the company's customer service. I have had my Indian Rosewood with Grey Maple and 14K Yellow Gold Accents for over 1 year and have not had any major issues. I did have to get it refinished by Northwood at the one year mark due to the wood becoming rough through normal wear. The refinishing was free (just had to pay for shipping) and can be avoided with monthly waxing which is included with the ring, but not if your wife loses it before gifting :)

My first wedding band was a rose gold plated ring with a wooden inlay. The rose gold tarnished within a year so pay attention to rings being plated v. solid. I did not care since the ring was purposely cheap due to working as a restaurant chef during that time. This ring by Northwood has not tarnished since it is solid gold and would...