Crystal Ark — Local services in Vancouver

Great place to see and shop for different crystals and raw stones. Always have something new added in store. Price is very affordable and I buy some crystals every time visiting Crystal Ark. Staff are friendly and helpful when I have questions. I saw some bad comments here about Crystal Ark. As a third party I want to voice out that the kids visiting the store are always noisy and some of them pick up the crystal to play but not handle crystals carefully. Parents do nothing about kids' inappropriate behavior and allow them to disturb the sacred ambience in the shop. This is a decent crystal shop and not a playground for kids! According to the service standard I am afraid that you will not be served well all the time in Vancouver. There is a serious shortage of manpower for junior jobs such as sales and servers in Vancouver. You can see hiring ad. everywhere. When the owner has hard time to find staff, they just hire anybody who seems best suit to the job without many choices. I agree that staff needs to be knowlegable about the products they sell, it takes time to train though. For those who complain poor service they received before please also protest to Canadian government for their incapability to solve the manpower shortage problem that leads to the poor service you get...

Yesterday I wanted to buy some crystals with my sister here and we were quite shocked how long the line was. I didn't mind waiting because I understand they let only a limited amount of people in because it is a fairly small store and covid. But when we were at the front of the line, a group of friends were still in the store after they have checked out. Like there is literally a line and we were freezing. The lady didn't do anything while they just stayed in the store for a good extra 5-10 minutes. I think maybe if there is a long line there should be a limited amount of time as well you can stay in the store. Then she came out and told us she was closing in 20 minutes so we can come in if we felt comfortable.

All that aside, the store was beautiful. There were many crystals to choose from for a reasonable price. My sister and I got the crystal bag pack for six dollars each which can fit like 4-5 crystals in it which was a pre good deal. Unfortunately because the store was small and there were a lot of people it got really packed so we had to hurry. There was only one lady working and she did seem very nice and helpful to all the customers. I def recommend coming here, it is really nice, just make sure to come when it's not...

There were 2 female staff members at work. The one that helped us had a Russian or Eastern European accent and my time with her is extremely disgusting. For one, she is extremely rude and passive aggressive so I am not surprised if she fends off customers that may have anxiety or were extremely sensitive that day. Customers want help in a direct and honest way but she asks you questions in return (and runs around in circles) and starts speaking in a condescending manner without answering your question. It's okay to say "I don't know". The other staff member (with aqua green nails and has a North American English accent) probably felt my vibe and uneasiness and she interrupted to tell me to follow my intuition. The one with the North American English had great customer service, without her, I would not bothered buying the wand. Will I come back? No and it's because of that Russian or Eastern European staff member that gave me the awful experience of shopping and I wouldn't want to pay to have that...