Laura — Local services in Vaughan

I recently visited this Laura location to look for a dress for a family wedding. I tried on several dresses, but the one I liked the most was unavailable in my size in store. The sales associate told me that the size was available online and could be shipped to my home. She assured me (a few times) that if it did not fit, it could be returned for a store credit or gift card. When the dress arrived and it didn't fit, I called the store to find out if I could use the gift card/store credit for the returned dress, at their associate store, Melanie Lynne, if I saw a dress there. The person on the phone told me that because the price I paid was more than 50% off, it was a final sale - no store credit or gift card. I was extremely shocked and very upset as I had been told I could return it for a store credit/gift card. I never would have made the purchase if there was not a return option, even for a store credit or gift card. Sales associates need to know the store policy before giving consumers inaccurate, costly information. I had to spend an additional $100 to have the dress altered, since I was unable to return it for a store credit/gift card. This was a disappointing shopping experience, to...

I have shopped at this location several times. The clothes are beautiful but the customer service is atrocious. The sales reps are incredibly pushy, rude and follow you around watching every move as if you are a thief, even when I express that I will ask for help if needed. I was told that “I look very sad” by a rude sales lady (never met this woman) in front of other customers. The final straw is they refused one of my returns due to the tags being removed. I had my receipt in hand and the clothes were clearly never worn. Manager never once came to speak to me when I expressed my frustration with the store. I will no longer be a customer of Laura’s and I STRONGLY recommend to visit another store if you choose to...

I spent a good amt of time in the store and was walking out with 3 evening dresses. Not cheap at all. So apparently 2 dresses were on sale meaning I can’t exchange or return it. All I wanted is reassurance I can go home and try it again with my shoes on and if it’s not good then return it. The mirrors in the store are horrible so you can’t objectively see yourself. But no, no returns or exchange even if , like I proposed, return later today. Oh well, Laura. I guess you have too many customers and doing great in this economy to lose customers. I’m so disappointed I’m not planning to come back. And you just lost a sale of three dresses (over 400$). Very few customers in the store so I guess you can spare...