Rogers — Local services in Victoria

I'm writing this review even though I'm pretty sure no one from Rogers will even care about it as I can see from people's reviews no one has responded to them but still I'll write as I hope someone will read it and think twice before buying stuff from this store especially this location.So I bought a cord charger for my iPhone on Sunday the 29th and today is Sunday Oct 6th. When I bought it I told the associate that I bought one from Amazon and it was fast but after 3 months it broke so I want to buy a good one. There were two types one for $35 one for $14 I told them I want to buy the expensive as I really need a good one they both recommended to buy the $14 one and said its pretty good. I bought it tried it didn't like at all. I tried to return it today or get in store credit even though I don't think its fair to get in store credit but I was happy even with in store credit. Two ladies work there said its true its with the 14 days return period but the box is opened so we can't return it. I said of course its opened I had to use it and try it she said if you opened it from this side of the box we were gonna be able to return it as it will look in a saleable condition but the way I opened it made it in an unsaleable condition. Hmmmm I said will it does not matter because I already use it so its a used unit she said thats fine we can still sell it for people even if its used but we need the package to look exactly the same. I told her how I work in retail and we make an exception for our return policy as a customer satisfaction she said we don't do this at Rogers its our return policy. I asked her is there a manager I can speak to she said no the answer will be the same we can't return it. I told her is there a customer relation number she said no then gave me a number and said even if you call them you won't be able to return it they won't be able to help you. Now, I just want to say to Rogers Hillside that this is not how businesses run you need to train your employee that you have a return policy and you don't want people to take advantage of any policy but you make an exception for your customers unless you don't care about your customers and will just be super friendly when we're buying but rude when we are returning. I'm really disappointed and feel that if Rogers employee will read this message they won't care because a $14 + tax iPhone cord is very precious for them so its my fault that I opened it this way. Congrats on such customer service and thank you in advance for not responding to this message. Edit Oct 7th: I have submitted a complaint via Rogers customer support yesterday. I got a call today they said they will issue a $14 + tax credit to my account as I have a Fido account. Basically I got my money back and didn't need to return the cord. This is called a great customer service that the employee of Rogers Hillside needs to learn. Just want to add that they were amazing when I'm buying from them but when it comes to a return everything changes. Thank you to the lady who called me from Rogers customer service much much appreciated. And to the lady at Rogers Hillside who told me you can phone this number but they won't help you, I want to tell you if you're gonna read my review that they did help me. I got my money back and still have the cord so thank you for not accepting my return as I ended up taking my money back and kept the cord...

The store manager is condescendly rude and jump straight into conclusions, accusing me of ordering the device from a third party when it was an OEM device from Rogers. I felt sorry for the trainee there because he was actually nice and helpful to the best of his ability while being talked down by said manager. I don't understand how a store that sold Motorola Z Play phones would not carry a type C USB charger cord for troubleshooting purposes.

The store could've had a sale because one of the lines was out of contract and I had considered replacing the device but because of being cut off in explaining what my options were, I angrily walked out and went to the Mayfair location instead.

The district manager really needs to re-evaluate the productivity level of this store manager. Along with other deplorable reviews, I'm shocked how this person could've been kept this long without a firing. I used to work in the wireless industry so I know when I am dealing with misinformation, pushback, and overall poor...

Rogers performed an unauthorized auto migration of a phone number we have had for over 20 years, without our authorization or consent! This was apparently part of the purchase of Shaw Cable in Canada.

They not only shut down our phone causing a huge loss of income. We spent hours calling both Shaw and Rogers, and at this point 7:20PM on wednesday night September 27th. still on hold waiting to see if and when they will fix the problem Rogers caused.

The only thing we were offered was to run and find a Rogers store and buy a rogers SIM card. Unfortunately those outlets are all closed here, and we should not have to do that anyway, THIS WAS TOTALLY AN IRRESPONSIBLE, UNAUTHORIZED AND ILLEGAL ACTION THAT ROGERS DID.

While we are on hold I am posting this info as well as recruiting other avenues for compensation of the damages they have caused.

I would suggest you find someone else to use other than Rogers. A nightmare beyond believe. What would a person having a medical emergency do? TOTALLY...