Arctic Fame Diamonds — Local services in West Vancouver

I experienced the rudest customer service at this place. I was looking for a pair of custom built Diamond stud earrings, so I contacted their store and asked about a few loose diamonds I had seen on their website. It turned out that the 3 out of 4 diamonds were not available and they told me they would get back to me maximum by tomorrow with a suggested pair. I did not hear anything the day after although I followed up with them via their text message number, there was no reply, until "around 10:30 pm" I received a text message from an unknown number saying that they would look into diamonds for me the day after. Still I Never heard back anything from them and basically just gave up on them. 3 days later I found a pair on "Ritani" ; the online jewllery store who also ships jewllery to Artcic Fame for the customers to pickup. I contacted Arctic fame to ask how the shipment delivery for Ritani works at their store. On the phone when they figured I am the same person who they never got back to - and that now I have found a pair of diamonds somewhere else - they asked all the details of my new selected pair of diamonds including GIA numbers(!!) - absolutely unnnecessary - and then put me on hold for more than 15 minutes... eventually I hung up and called them back and this time they just simply told me they do not receive jewellery shipment from Ritani at all!! and never answered that if so, why they asked all the details of my new selected pair in the first place and then why put me on hold forever??? Just to say they don't do shipment delivery for Ritani at all.... ???

That was the worst customer service experience I have ever had; cannot believe how they so easily not only let go of a ready to pay customer, but also they disrespected and ridiculed them after they found out they are going ahead with another vendor - with whom they also have work relations.

Not to mention that they never apologized or said even a simple sorry … This is so unprofessional and amateur behaviour,, I cannot believe how this store can deliver any good jewellery purchase either in terms of customer service or quality/availability of...

I recently had a disappointing experience with Arctic Fame Diamonds, a jewelry store I wanted to treat myself to. I purchased an Akoya pearl necklace from them during a 50% off sale, thinking I had found a great deal. Unfortunately, when I tried to wear the necklace the next day, I found that it was of poor quality. The pearls had many blemishes, and the layers were too thin. Even the cores of the pearls were visible. This was disappointing, as Akoya pearls are generally considered high quality. When I returned to the store to request a refund, I was informed that they only offered exchanges, which needed to be communicated to me at the time of purchase. To make matters worse, I found that all the other necklaces in the store were of the same poor quality. I decided to take the necklace to an appraiser to find out its actual value and was shocked to discover that it was worth much less than the $2,150 listed on the certificate of authenticity that came with the necklace. The true value was $680 lower. This led me to believe that Arctic Fame Diamonds intentionally inflated the price of their jewelry and offered a 50% discount to create the illusion of a great deal, which I consider a scam. I am pursuing a civil dispute to obtain a refund for the necklace. I would strongly advise other customers to have any jewelry purchased from Arctic Fame Diamonds inspected by an appraiser to determine its true value, and to be wary of the store's...

I’ve been looking for an engagement ring for the past 7 months.. when visiting many jewelry stores, I’ve asked each store that I’ve visited if they can find me the best diamond and ring that was within my budget and get back to me once they found one. Very few got back to me.. When I met Novena at Artic Fame Diamonds, she was very kind, patient, and understood for what I was looking for. She always followed up and was persistent (in a very good way) showing me that she wanted to help me find the diamond ring that i was searching for. Soon after, she then she referred me to Nancy and she was super helpful. She was very educated, patient, understanding and answered all my questions. Before I knew it , she was able to help me find the diamond I was long searching for. She helped me custom made a ring how I envisioned to be, beautiful, classy and elegant at the same time! We’ve had some shipping delays getting the diamond shipped from asia to here due to Covid, which was understandable. We were finally able to get the diamond in the setting just in time for the proposal date! Nancy was also kind enough to get me a jewelry box with the lights in them and a certificate of authenticity! Presentation is everything! My now fiancé couldn’t be more happy of how our ring turned out. Thank you Nancy for dealing with my crazy self and I’m very grateful to have met you. We’ll be...