Hiro Japan — Restaurant in West Vancouver

Horrible horrible service! I cannot believe I was treated like I was today! I am drinking my coffee in one hand shopping bags in the other and proceed to come to the order counter where there is a huge plexi glass plus lady has mask. She started yelling at me shouting you out mask on! I said can I please order… I Explained I’m 6 feet from you plus there’s plexi plus you have a mask on. I could not even find my mask with my arms full so I’m ask again, can I please place my order? . No way she screamed at me holding a mask sign up now at me behind the plexi glass… wow, time to leave and feeling very humiliated and discriminated against I walked away and moved to the next food spot and was treated with kindness and respect. I sat and ate my lunch and looked around the food court and realized 90 % vaxed here plus wearing masks plus plexi plus 6 ft etc Hand sanitizer, tapping everything we are never ever going back to normal. Masks on standing no masks sitting. COvid can only be transferred by standing...

DONT EAT AT HERO EXPECTING GOOD CUSTOMER SERVICE!

Horrible experience with a moody female staff member.

1. I asked kindly for California rolls with NO avocado, later found she didn't hear my request. Insted of making me a fresh batch, she got all upset raising her voice in frustration and grabed a pre-made, non-avocado set somehow blaming me..... the customer for her mistake.

2. I also asked for a cup of water. She gives me this small stiraphom cup with a little bit of H2O, finishing it in seconds. I ask kindly if she could get me a refill. She yells at me looking angry and bothered that I asked. One of her kind male staff member directed me to the sink by Booster Juice.

Its disappointing to be treated like the way I was, especially durring the Christmas Holiday. The insadent really...

If your thing is sub-par sushi, teriyaki, and pretty much everything else, then this is the place for you. Way overpriced for the quality of their food, the sushi is especially just like... Did you try? To be fair, it is in a food court in a mall, but the sushi place they had here before they renevated was actually decent and great value(lots of sushi for very cheap), so this just does not stack up. The one thing I'll give this place is that they are very very fast, so maybe this would be good for a lunch rush if you feel like dropping $15 on palatable...