Roche Bobois Nice - Cap 3000 — Local services in Grasse

Terrible service in Lisbon, where the law of disclaimer operates. We purchased an Originel sofa, a Dolphin armchair and a Lift bar in Lisbon store, with a total value of €14,853.00. The order was delivered on 10/02/2023, and according to the brand's General Conditions of Sale, nothing was unpacked or tested. It turns out that 10 days after delivery, it was reported to the seller Daniel that the sofa had several paint defects in the metal parts, as well as the bar had a malfunction in the electrical part. Images and videos of the defective material were reported to the seller and the store manager, whose name is Sylvie, as well as several calls, WhatsApp messages and emails were exchanged, but after 7 months I never received any resolution. Now we have almost 15 thousand euros wasted. We will certainly go to Court to claim material and moral damages resulting from a company that has failed management, that does not respect its customers and that, above all, is not ethical and transparent. I DO NOT...

The after-sales service provided by a high-end furniture store is an absolute nightmare. We purchased a damaged couch and a closet with malfunctioning doors from them three years ago. Despite spending a considerable amount of money on quality furniture, they have shown no interest in resolving the issues. It is truly disappointing that, after investing in their premium products, they have chosen to completely ignore the matter. Today, we have reached a point where we have no other option but to involve an attorney. This situation is incredibly frustrating and we have made the firm decision to never deal with them again. It's worth noting that this incident took place at the Antibes Shop, and even their main service email is...

Wonderful store experience The store is really well cared and nice. We received a warm welcomed and feel very comfortable being in the store and speaking about our project. The attention toward our needs was real. We can recommend 100% this store for...