GANNI — Local services in Paris

The staff at this store were extremely rude and racist!!!!!!!!! I couldn't believe GANNI would have such employees. We were the first to arrive, but no one greeted us. There were only two employees. I asked a girl, and she told me to find the guy upstairs. But that guy ignored us. We waited for a long time, and she came down to open the drawers for us, saying we could take what we wanted. When the other guy was free, he said he could help us if we needed anything. We had already tried on the clothes and decided to buy them, but we wanted to buy more and look around again. However, we often couldn't find this guy. He was always serving other customers who arrived later than us. No one paid attention to us, so we had to pick out the clothes ourselves. At this point, that guy said we had messed up their clothes. I was folding the clothes while looking at them. Maybe I didn't fold them very well, but in other words, isn't folding clothes their job? Besides, I was going to buy something. As a customer, even if I didn't buy anything, what's wrong with looking at the clothes when no one was serving me? That guy was extremely rude and racist! So I won't buy anything...

this specific ganni location is absolutely terrible. my entire experience was quite absurd. i wanted to purchase the buckle flats, was able to try on different colors and sizes. i decided on the white flats and went through with my purchase. once i got home, i open my box of shoes to find pink buckle flats. obviously the girl who was helping me confused the box somehow but i thought someone was playing a prank on me because in what world would you NOT double check the box? it wasnt even a busy day. as a result, i had to take time out of the next day to go BACK to the store and exchange my shoes for the right one. i was able to do so and went home. but to my absolute disbelief, i opened the box to find dirty used shoes, dust in the creases, parts of the brown leather falling off, a dirty scuffed box and no dustbag. for over 300€ this is the most ridiculous shoe buying experience i have ever had and i hope all of the workers learn to be more thorough, all of this could have been avoided with common sense. can’t wait to do a third...

I had high expectations as I went to this store after purchasing only a couple times already. As I entered the store, the sales women didn’t even care to greet me as they were busy treating the boyfriends of two other customers. Since their small talk was so important, they did not assist me nor two other ladies that had entered the store shortly after me. I am aware that this is some sort of sales tactic in order to have the two ladies buy something whose partner were in a deep conversation. But I believe this should not exclude you from interacting with other customers as well. As I was leaving, after not being helped with the sizes, I was again completely ignored. Very disappointing overall and I see no reason why I should pay such high prices for such a bad customer service. There are plenty of designer brands located in Paris. No need to come back...