VEJA MARAIS — Local services in Paris

I returned 2 pairs of shoes I bought online and only got refunded for 1 pair. I contacted them on the facebook site. They told me they couldnt see the 2 pairs have been returned, but they would check with the return department, at the same time they asked for my reciept from the post office. They promised to get back to me, after one week not hearing from them I contacted them again. After 30 min. I got an answer back that the return department only received 1 pair. First I dont think they have checked and second why do they ask for a reciept from the post office, if its the return department who decide it anyway. All other shops if you have the reciept they refund you. I contacted them again on Facebook and told them I am not happy. They told me to contact customer service maybe they can do something. Now after one week still no answer, only a message saying they are really busy and sorry for the delay in answering message, but they will answer as soon as possible. I was thinking of buying another pair but no thank you. The refund process is in genral really...

Don't come here if you're expecting a refund on a valid return. When returning recently purchased shoes in perfect condition and within a week, we were informed we would only be able to receive store credit; apparently, no refunds to original payment methods are issued. If this is indeed company policy (which we could not find on the website and is not even something you would need to think about when shopping at any other brand), the store should make sure staff are trained at making this very clear at the point of purchase. Upon purchase, you're informed you have 30 days to make exchanges, but clearly the most crucial information is being omitted....

I love veja shoes and was very excited to buy a new pair in Paris. Tried the shoes on and before paying I asked if I could get a different pair as the ones I tried had a stain, worth saying the person wasn’t happy about me asking for a new pair and questioned why I wanted a different one. Once I got back to the UK had the surprise to notice the shoe size was wrong and now they refuse to exchange my shoes for the right size. Terrible service and a waste of money- I can see veja responding here but customer service said they can’t do anything. Not...