Sri Lanka Deputy High Commission — Local services in Zone 9 Teynampet

Consulate opens every day in the morning 9 AM (Monday to Friday, except government holidays). People start to wait before the entrance from 8 AM onwards. At least 20 people wait before the consulate opens. One person will put same plastic chairs in the road side around 8:45 PM for the people to sit.

Close to 9 AM people will be called in. There is no token or queue system. You have to precede to get the work done at the earliest. No mobile phones, electronic gadgets, even hand baggages allowed inside the consulate. Luckily there is a token system. Also accompanying persons not allowed inside. Only concerned person can go.

In the entrance, first level of check (purpose of your visit) and will provide a entry form. Then you have to fill the form and second level check along with system entry will happen. Then finally we need to present the documents in the counter.

This place does not accept card / UPI / any sort of digital payments. Only cash accepted. In case if you are planning to go, please keep at least 5000 rs as cash (INR). Nearest ATM is 600 metres away from consulate.

Staff are polite...

Recently, I have taken our CEO, Director Operations, Finance Director to meet the Hon'ble DHC at his office. It was a flawless process, starting from entry till we complete the meeting with the DHC. All the staffs right from Security, everyone were courteous and humble. Getting the appointment was so easy, as they have given the appointment within the requested date. The Hon'ble DHC spent his valuable time of 1 hour and towards end of the session, we took a group photo. The session was so informative and our CEO got impressed and took away lot of inputs from the DHC. We never thought it would be this informative. I must thank the admin staff - Ms.Usha Mallikarjunan and PA to DHC, Ms Thamara. Overall, everyone of us are impressed with the meeting. ...

If there was a option to give 0 star I would have given 0 . Worst customer service. I don't know why there is an embassy if you can't provide proper service.very very very rude staff (Never think they are working for us ) . I contacted them via email many times explaining our emergency situation regarding my parents passports renewal. They have never responded to my emails so my sister contacted them via phone call and the response from them was very rude and they talked like they don't care our situation.No embassy would ignore people's request if their situation is in critical. They must provide a emergency service if the situation is critical. You can't simply say you don't know the proper timeline or details of the...