Cleere's Bar & Theatre — Local services in The Municipal District of Kilkenny City

The bar itself is decent – full of character, with a bit of history and a cosy, traditional atmosphere. Having an IPA on tap is a real bonus and makes it worth a visit.

The main downside was the service from one of the bar staff, a blonde woman. Unfortunately, she came across as quite rude and dismissive, which made the experience less enjoyable. When I asked politely about the beers on offer, the response was abrupt and unhelpful, and I noticed other customers receiving the same treatment.

Good customer service is about clear communication and showing a bit of courtesy – something that was definitely lacking.

On a positive note, another member of staff (younger, brown-haired) was the complete opposite: polite, approachable, and welcoming. She showed how good service can really make a difference and was a credit...

My friend and i went there at around 12 pm and let me tell you, we both had a big surprise later on. First of all, nobody even showed up, only the bar keeper was there and he let us order food, eventough the cook wasn´t even in the Pub. We got treated with a glas of coke because of the wait. Our food arrived and the chicken wings were cold and awful and overflown with the hottest sauce known to mankind, with a side of a few hairs from the "cook". The Burger was cold and tasted like my cat spat on it. Later that night my friend puked and i had a big load of diarrhea...

The people who run this place are an example of the Irish at their best. I took a bad fall in front of their bar one afternoon and they were on the spot helping me, taking me into the bar to recuperate enough to walk back to the hotel. I went back the next day to eat there and thank them for the help. When I went to pay, the owner wouldn't have it. He was a gentleman of the highest order and made me feel welcome beyond words. By the way, I love the bar, the atmosphere, the food and the choices of beer. There is no bar better in Kilkenny. Thanks for the...