DID Electrical Waterford — Local services in Waterford

Terrible Experience with DID Waterford – Would Not Recommend

I purchased all the electrical appliances for my new home from DID Waterford, expecting a smooth and professional service. Instead, it turned out to be a nightmare.

First, they delivered a damaged fridge covered in scratches. I showed it to the store manager the very next day, and he promised a replacement would be delivered. That was over a month ago, and I’m still stuck with the scratched fridge. I’ve called numerous times and even visited the store in person, only to be told repeatedly that “the delivery guy is not available.” No follow-up, no urgency, no solution.

As if that wasn’t enough, I also paid in full for a TV a month in advance. Just a few days before the scheduled delivery, I even called to confirm everything was in stock, and they assured me it was. But on the actual delivery day, they told me the TV wasn’t available. I had no choice but to buy a larger, more expensive model, which cost me an additional €600, even after a so-called discount.

This entire experience has been stressful, unprofessional, and unacceptable. I regret ever choosing DID Waterford and would strongly advise others to shop elsewhere unless you’re prepared for delays, broken promises, and poor...

Not really sure where to start. I was told by the online DID team to deliver my scooter to the Waterford team so they could arrange collection for repair. A member of staff told me to leave the scooter with him but we never exchanged any information, receipt, anything to say I actually left my scooter there. Then I was told I had to send my details via email such as receipt and so on. It has been 2 days and I've heard nothing. I'm honestly afraid to go back to the store because there's literally nothing stopping me from being told I never left my scooter there. -600€?

UPDATE 16/08: I finally heard back 2 additional days after posting this with little information. It has now been almost 10 days and I'm still clueless as to where my product is and/or if & when I'll be getting it or a new one...

Delivery didn’t turn up , Drove 2 hours waited 10 hours Drove 2 hours That’s 14 hours waisted 3 visits to shop 1 to order 1 to cancel order And a return visit to get reimbursed, each visit taking 30 minutes , In total 15hours 30 minutes for nothing , Manager said sorry but girl in shop who actually sold the fridge was unapologetic, I had to ask for sorry , Begrudgingly I got it , It was Vicky ,

Discount not correct Struggled to get money back for fridge Delivery and assembly, that never took place , I was finally reimbursed, just a bad experience, for the girl the store in Waterford and ourselves , And as I customer I felt overall...