Tsukihi House Kyoto - つきひの家 — Local services in Kyoto

Once checked in. We realised the tatami mats were nowhere to be found. Upon contacting the property, they said we had to pay an extra charge for them. (This is not presented anywhere in the TWO BEDROOM HOUSE listing.)

We are two adults, who needed separate rooms. The tatami room was completely bare. Impossible to sleep in without the tatami. Their reason, unstated in the listing, was they do not provide two rooms if only two people are staying. This is extremely misinformed. And although the property ADMITTED THIS and blamed restrictions of booking.com advertisment. Which booking com denied to be true. They still refused to help and provide Tatami THAT EVENING.

We didn't get a room until after midnight after searching for a hotel..which means we had to cancel our excursion the following day. Our Kyoto trip was heavily tainted by this lack of humanitarianism. And responsibility of misinformation.

I wrote the property around 20:30, we checked in at 14:45. 5hrs45 past before we wanted to go to sleep for our excursion in the morning. The back and forth continued until 23:11 until we finally checked out and went to stay at the Hilton hotel. We had no choice. And the property stopped responding to my messages.

The property was very unhelpful, very dishonourable concerning their own misinformation, and until now they have not replied to my last messages.

I am currently.in the process of trying to get a refund from Booking.com. If you do not get what is advertised and paid for, it is false advertisement, and any clause or condition becomes invalid. (Refund policies for example)

If you stay here and are more than two, as most of these reviews have come from bigger groups, this would not have been apparent. So maybe this is why there are no reviews such as my own until now.

Furthermore. One should not need to beg for a basic necessity as a place to sleep, proving that money is definitely king of most endeavours as opposed to consumer understanding and honouring ones own mistakes accordingly.

EDIT: There are so many lies in your response. Shame on you.

The quote about tatami looking stylish, what does that have to do with the lack of access to bedding?

In fact the entire house is beautiful. The service sadly does not match. As you have proven.

And full refund? Are you kidding? Why lie? For all those reading. Please find the booking.com response posted here also.

Shameless, disgusting, pathetic and cowardice. Your lies and dishonesty confirm your character.

Maybe it is YOU who in future should adhere to your own cultural standards. And understanding of cultural differences. Nowhere else in Japan have we experienced such dishonest, and intentionally conniving...

Gorgeous garden retreat with easy access to JR trains and city bus lines. The private, open air soaking tub was the perfect way to unwind after a day of sightseeing. Fast WiFi, cold air conditioning, and friendly service. If you want to treat yourself during your stay in Kyoto, Tsuhiki House is...

1月に4人で1泊2日利用しました。 良いところと悪いところをまとめてみましたが、総合的に悪いところの印象が強かったです。 2回目の利用は考えられませんでした。

＊良いところ 個室が沢山あるお宿とは違い戸建てなので大人数で楽しく過ごせました。 木造のお宿なので木の温もりを感じられました。 露天風呂があるのでのぼせることなくゆっくり浸かることができました。 お庭がありお宿の中からでも「和」を感じられました。

＊悪いところ 初めに挨拶にきた案内人さんの服装やアクセサリー、髪型などがお宿の案内人さんとは思えないほどカジュアルで信用に欠けました。 ホームページにキッチンがあると書いてあったので軽食を作ろうを食材を買っていったのですが、予想に以上に狭くコンロやレンジはありませんでした。 流しはありましたが横のスペースにケトルやコーヒーミルとドリッパー、ティーパックが置いてあるだけでキッチンと言えるものではありませんでした。 また、コーヒーミルは洗われておらず埃と共にコーヒーカスが溜まっていました。 古き良き木造のお宿ということもありますが、扉の立て付けがわるく鍵が閉まらなかったり、外の風が少し吹くだけでガタガタなるのが気になりました。 隙間風も多く、暖房の風量と設定温度をMAXにしても音がうるさくなるだけで全く部屋が温まりませんでした。 暖房はリビングと寝室にしかついてないため、脱衣所は寒く震えながら服を脱ぎ、露天風呂で温まってもすぐに湯冷めしてしまいました。 温かいものといえば露天風呂と床暖房、お湯が湧いたケトルしかありません。 露天風呂は風呂栓がかたく鎖をタオルで包んで全力で引っ張ってやっと抜けました。 また、何度洗っても白いフケのような汚れが浮いてきたため不快な気持ちになりました。 床暖房は温かいところと冷たいところがまばらでヒヤッとすることが多かったです。 取っ手がない扉もあり開けにくい場所があったり、コンセントが全て遠いなど設計に問題があるのでは無いかと...