川HOUSE花園町 — Local services in Osaka

My family of three adults recently stayed at 川 House for five nights, drawn by the offer of two double beds in one room. Nevertheless, unlike the experience described in previous reviews, my own experience there fell short of expectation. The property itself is new, and its location is convenient, laying in the middle of two train stations. But the neighbourhood is very quiet in the evenings. The proximity to the train rails—just 30 meters away—means that rooms on that side of the building are rather noisy. The amenities at 川 House are virtually non-existent. Aside from a small seating sofa area at the entrance, there are no common spaces, no reception desk, no dining facilities, and certainly no gym or swimming pool. This lack of amenities was particularly inconvenient when my son needed to make a private phone call and had to resort to the small corridor for privacy.What I found truly disappointing was the complete absence of basic housekeeping services. For four days, our room went without cleaning; towels remained unchanged, the toilet and floors were not cleaned, and trash accumulated. It was only after I raised the issue on the fourth day that any attention was given. The in-room trash bin was woefully inadequate for three adults, even for just one night of stay. In a pre-arrival email, I noticed that while it didn't mention room cleaning services, it did reference a garbage bin on the ground floor for guests' use—a detail that hardly justifies the lack of in-room waste management during a stay.Additionally, guests should be aware that the checkout time is at 10 am. Although the property description mentions luggage storage, this is simply an unsecured, unattended space near the hotel's entrance. I was informed that a locker adjacent to this area was available; however, it measured only about 30cm in height, rendering it useless for storing luggage.For travelers who are not perturbed by the issues I've outlined, 川 House may still be an option to consider. But for those who value their comfort and convenience, I'd recommend paying a bit extra for accommodations that offer on-site staff, basic amenities, and regular cleaning services, even if it means staying in a...

Overall 7.5 out of 10. We stayed for 2 nights in Osaka and It is very clean and spacious. It is also close to the 2 railway stations, which one is 5 mins (Tengachaya station) and the other one is 10 mins walk (Hanazonocho station). Very accessible which has both Airport Express and Limited Express (Rapid) that directly to the airport.There are convenience stores, supermarkets, cafes and foodies nearby. So it's very convenient neighbourhood. I could have missed out the check-in process, which would be great if reminder email send  prior check-in. However, it doesn't take us too much of issue, most importantly the staff was helpful and humble, they helped us through the check-in process. Our room very comfy, spacious,  bright and clean. We love it much with the bolcany, that allowed us to air-dry our clothes and towels. There isn't any house keeping service provided, hence, it would be great if Chuanhouse could provide some amenities such as broom and cleaning clothes. Nevertheless, I will definitely recommend it to my friends and families who...

I didn't notice that I accidentally dropped my favorite hat in the hostel lobby until I got on the JR line 15 minutes later. I quickly reported the case to Trip.com on the same day and said I would return to the hostel if they find it. Trip.com took an immediate action to ask the hostel. Surprisingly, the hostel only replied to me one day later via Trip.com without finding anything. Such response was totally unreasonable and unacceptable if the hostel has the legal responsibility to make prompt responses. We are not secured to live in such a hostel. In hotels, no such incidence would happen as some staff members will find the hat...