Honda Headquarters — Local services in Tokyo

To Whom It May Concern,

I wish to share my deeply disappointing experience with Honda Shara e Faisal.

I recently visited Honda Shara e Faisal for a routine car service. I entrusted them with my Civic 2018 UG on October 30th, and it was returned to me on November 4th. The service included a comprehensive inspection, brake replacement, and other maintenance tasks, for which I was charged 110,000 PKR.

However, immediately after leaving the showroom, I noticed a disconcerting noise emanating from the car's belt while driving on Shara e Faisal. The next morning, the belt broke, leaving me with no choice but to request a recovery truck to transport my car back to their facility. Instead of acknowledging their oversight, the service center insisted that I pay an additional 61,000 PKR to replace the belt, pulley, and tensioner.

When I inquired whether a pre-delivery inspection had taken place when I collected my car, the manager affirmed that it had. Nevertheless, when I requested access to the CCTV footage as proof, I was informed that they retained data for only three days.

In a subsequent meeting with Mr. Sheraz, the owner of Honda Shara e Faisal, I was offered compensation of 26,000 PKR, which I reluctantly paid. However, I strongly believe that if a customer has already incurred expenses of 110,000 PKR for services, a comprehensive and meticulous inspection should be a standard procedure. In cases of error, the dealership should readily accept responsibility and rectify the issue without further cost to the customer.

This experience has significantly eroded my trust in Honda, and I do not intend to return to their dealership. I have become wary of the brand due to this unfortunate incident.

I earnestly implore Honda's senior management to uphold the integrity of the Honda brand by implementing rigorous oversight and accountability across all dealerships. It is my hope that such distressing experiences do not befall other loyal Honda...

To Customer Service Team

I am writing to bring to your attention an unfortunate issue I’ve encountered with my Honda Civic. The vehicle, purchased in 2021, experienced a gearbox failure just 900 kilometers after the warranty period expired. To add to my concern, the car is not even five years old, making this occurrence all the more unexpected.

First, I would like to acknowledge the exceptional quality of Honda vehicles, which I’ve come to trust over the years, as well as the outstanding service consistently provided by the Service Centre. I’ve always maintained a full-service history with Trading Enterprises and have also invested in an extended service package for my current vehicle.

This is my second Honda Civic, both purchased in UAE and both with an impeccable maintenance record. In fact, due to my positive experiences, I am seriously considering purchasing a new CR-V in the near future.

Given my loyalty to the Honda brand and my history of consistent maintenance through your authorized service centre and a major service done 2 weeks back , I was quite shocked by this gearbox failure. I’ve shared this issue with colleagues and family, and we all feel that it’s an unexpected mechanical issue for a car of this quality and age.

With these factors in mind, I respectfully request that you kindly review this situation and provide the best possible assistance under these circumstances. I believe this situation merits special consideration, especially given my long-standing relationship with Honda and Trading Enterprises in the UAE.

Thank you for your time, understanding, and support. I look forward to hearing from you and hope for positive reply.

Best regards,

Shahrukh E...

THE DARK SIDE OF HONDA______ I bought a Honda CL500 a couple of months ago. Both at the dealership and at the official workshop in Madrid they were filled with the idea that Honda is quality and service. Today, by surprise, when trying to install a carrier, I found that one screw came with excessive tightening torque (the other 3 that had to be removed were tightened correctly and could be removed without problem, making it impossible to loosen the last screw, with the appropriate, quality tool, diameter wrench, etc.). Neither the dealership nor the workshop is responsible for this factory error and I have had to pay for it myself, despite having contracted Honda Plus. In the end it turns out that Honda does not meet the expectations of quality and attention that it boasts of, at least in my case, and if something is installed incorrectly, well, bad luck, friend, they are Honda only for what interests them. Fatal experience, and the bad thing is that I have to continue suffering from Honda until the Honda Plus that I prepaid runs out, a fatal mistake... I contacted Honda Europe (Barcelona) and the response they gave me was absurd, a complete insult to my...