Coyoacan City Lofts — Local services in Mexico City

Positive: the kitchen was well equipped. Negative: Even though the directions were written well to find the City Loft, we spent over an hour looking for the hotel. The address says "200" but it is actually the black door "453" which is not listed anywhere. Even though we had shared our arrival time, NO ONE answered any knocks or ringing of the bell and finally by chance, one of the guests responded to our knock. The host on site could not find our bookings. It was very frustrating and uncomfortable. No-one mentioned how to order the breakfast, even though the written welcome was very nice. Our tv didn't work and even after we called for service to help, it was not possible to get the tv to work. The pictures on booking.com made the accommodations look much larger than...

The photos look better than the actual room. When we checked in, the room smelled like it hadn't been cleaned in weeks - it smelled like mold and sweat. The sheets and blanket had burn holes and smelled like sweat. The pillows smelled like sweat and bad body odor as well. The bathroom smelled moldy. The room was lacking a lightbulb and microwave. It was noisy at night since the hotel is located along the main road. The only saving grace is the nice staff who facilitated the check in, as well as the strategic location. All in all, not good...

😊: Booked 3 nights, very disappointed, too noisey, damp. Rang to cancel following 2 nights, misunderstanding due to language. Thought I'd cancelled 2 following nights through the property, didn't realise till later it should have been through Booking. Com. Unfortunately lost 2 nights payment as we left to go to another accommodation. Have contacted Property and Booking. Com . to try and get a refund , no result. Very...