VIP Lounge by MERA Terminal 4 Int — Local services in Quintana Roo

When we arrived on May 19, 2024 around 3pm as a party of six, with one child under the age of two. They were trying to get us to use six lounge passes, but according to the rules, if you bring someone in under the age of two, then they are free. So that was a struggle trying to get in with 5 passes. The guy at the front desk was not friendly. And we were already stressed out with our littlest crying and so everyone’s eyes were on us as we’re trying to find a seat. All I wanted was to sit and get my kids settled. And 30 minutes into our visit, there was a group of three employees huddled together, and they kept looking over at us and we were all quiet by this time and eating our food and minding our own business, and one of them decides to come up to us and ask us for our check-in time. I was confused. Why do they need to know our checkin time for our flight? but they were wondering what time we arrived in the lounge. Not really sure why that mattered. Did they not hear our family come in and my kid is crying on top of his lungs? and so then he asked us for the vouchers. (At this point I feel like I’m trespassing). So I had to go get my husband away from the food and get him to deal with the situation. And then we showed him our vouchers and then he apologized to us. He knew I was extremely upset at this point because we just had a bad experience with the guy at the front desk and now we’re having this issue. And I kid you not, the manager comes up to us 10 or so minutes later and gives ME an iPad to give them a review. Not really sure why he would do that. He didn’t get a great review from me. Then 20 or so minutes after that they kept looking over at my dad and so my dad went up to them and said hey what’s going on and they were all rude with an attitude, and I didn’t know anything about this at the time and then when he came over to our table area, I figured he was going to grab the iPad back so I asked him if he was looking for something and he had an attitude and said no and turned around and walked away and I mentioned I still have your iPad here and he didn’t care. I don’t know what happened or why they were so against us being there, but I will never go back there and I will never recommend this lounge (terminal 4) to anyone. Also, their food is mediocre at best and don’t really have...

the lounge and the atmosphere are nice. I have not tried the food yet so I have no comment on it.

the reason I gave this lounge 1 star because receptionist when I first checked in in the lounge was very unprofessional.

We arrived to the Mera lounge at 9:25am on Sat 7/18/2020. we have 6 people in total and 2 of us have the priority pass. We got priority pass due to the card benefit from our platinum amex card. so each card can take 2 max 2 people to get it the lounge. I showed her my priority pass and she said we are all good, we can get it without checking my friend's priority pass which she is going to show the receptionist. We were all going there and nothing happen until today I found out I got charge for $96 with the priority passing lounge. I called and asked Priority service - they said it was our fault for not showing the 2nd card to the receptionist, so the charge for 3 people which mean $30 each plus tax. I was like NO. the receptionist surely knew about it but she didn't say anything and did not even mind to check my friend's priority pass. now they made additional charged for $96 and refused to reimburse the charge.

Dear manager of Mera lounge, I suggested you should review the day we visited your lounge and working with the receptionist with the knowledge of her job.

1- If she doesn't know the customer will be got additional charge when they take more than 2 people. it should be her fault. 2- if she already knew about it and still purpose to let us get in. we deserve a refund immediately.

this is my email and let me know if you have any...

Mera Lounge, located in Cancun Airport Terminal 3, has been legitimately receiving mixed reviews from its customers. Although it boasts of comfort and relaxation, I have been disappointed with their experience. One of the most prevalent issues is the late opening of the lounge. As several reviews confirm, the lounge typically opens late, which can be frustrating for those of us arriving early for our flight. Another concern is the credit card machine, which has not been working on several trips. However, I noted that the lounge accepts American Express, indicating that the machine may be functional, but the lounge is possibly avoiding merchant fees from some cardholders. This is clearly a sign business is not doing well and shortcuts may be taken in other areas, like food quality, to save money.

The furniture in the VIP lounge is another area of complaint. It is substandard and does not match the luxurious environment promised. Instead, it is better likened to a college cafeteria, which is not conducive to relaxation.

On top of all this, recent reviews have reported that the lounge opened 20 minutes late. Today i witnessed an employee seen lounging on the couch and watching television while customers waited outside beyond the time the lounge was supposed to open. These issues should be cause for concern and the management should take necessary steps to address them to ensure customer...