Margaritaville Cancun Airport Terminal 4 — Restaurant in Quintana Roo

Just a mess!!! After impatiently waiting for 15 minutes I was finally seated ordered my food it comes 15 minutes later. After 10 minutes of eating I was ready to Pay waiter comes & inform me that the exchange rate for American $ would be a fee I was using my credit card so that didn’t make sense but I proceeded on. middle of the transaction she points and say I need to leave a 10 15 20% tip for her? That made very upset I said Ma’am your not going to tell me what I need to tip you your going to get what I give you I told her I wanted to manually enter the amount she was getting she got very upset and started yelling pretty loudly!? U can’t enter manually u have to press percentage! So Your not going to give me percent tip? I said NO! what part didnt u get your percentage might not be the same as mine! Are u going to charge me a currency fee on that too? I don’t have to tip you what u want me to your crazy if I can’t manually enter then there won’t be a percentage she still said no enter manually. After the transaction I went into my bag and gave her 1$ and said here this is now what u deserve she shouted 1!!!?? I said yes 19.50 peso she shouted out n said I no take that u don’t have to tip me so I took my hard earned taxed paid working 1 and proceeded on with my day btw my order was over 22$ for plain burger fries and small drink her name...

I rarely post online reviews but I felt compelled to warn others about this place. I ate there yesterday - one burger, one quesadilla and two Pepsis. Upon inspection of my receipt, I noticed that they charged me 220 pesos each for the Pepsis - we each had one 20 ounce fountain drink - no refills. At current exchange rate, that means that they charged me $13 USD for each pepsi, or $26.00 for two of them! According to the menu, a 20 ounce pepsi is supposed to be 100 pesos, which is $6 USD. I hadn't noticed this until I had already paid. The waitress claims that she offered me two Pepsi options - a can or "refill" as she refers to it. It's loud in there and she offered no explanation for what "refill" means. My response was that I wanted the fountain version. She decided on her own to charge me $26 USD for two pepsis. When confronted, she refunded me $16 USD in cash. I suspect that this happens often and people don't notice. Many are about to get on a plane and likely don't pay attention. Management should not allow this kind of behavior from their staff. I thought the food was decent - I've even there on two other occasions - but I won't be eating...

I am not going to bore you with formalities. This place had incredible portions, great tasting food and excellent service. And, not just on an airport food scale but all around. I have to say their chicken tenders and fried calamari were some of the best I have had, period. They were cooked perfectly, not greasy and the chicken was moist and light even for being fried. Calamari is hard to get just right but they did it. As for the portions, my coworker and I decided to buy the chicken tenders and calamari for the table and they served us a portion that could have served as a meal. We could not even finish our entrees which were the Caribbean salads, which was also good. The ingredients were fresh. I wish I could remember names but the service was excellent. I do not usually ask to speak to the manager but I had to let her know how good of a job they were doing. I told her I would not let go of her fry cook as he makes some banging...