Papanui Medical Centre — Local services in Christchurch

At a time when things are so hard for many, this medical practice continues to fail in the area of patient care. Often no one answers the phones and when they do, you likely need to then wait to talk to a nurse if you have any (at all) cold symptoms regardless of covid test results and by the time the nurse calls back you (with their later start times) you are unlikely to get an appointment. It’s like trying to get into the after hours. Trying to make an appointment for young children is so difficult due to their fear of covid (even when your child/whole family does not have covid). Seeing sick people is part of being a doctor. The doctor we had an appointment with wanted to prescribe medication for our 1.7 year old without even seeing him. We had a check up today and the lady we saw (karen) was so rude, and unkind and inpatient with us and our 1.7 month old. We left not knowing what was wrong with him and a script for antibiotics without a reason for their provision. We understand all doctors are under pressure right now, but when your child is unwell for a long period of time, you should be able to see a doctor without being given the third degree on their policies and then the quickest (a literal 2 minute check over) check over of your child all because that doctor found it incredibly inconvenient you made an appointment to see her. We were rushed out the door and left feeling incredibly disregarded as parents. We love our normal doctor but can hardly get in to see him. So disgusted with this recent service. Pull it together papanui medical as this is just...

Been going here since i was little now getting treated with disrespect they over charged me, wasted my time, lost my tests and my records then this week I have been trying to get in contact with one of my two doctors and i have had to call a total of 4 times at this point on the fourth i got told that the one the message was sent to wasnt even there today (poor communication there) i just wanna ask about what my diagnosis is after being switched from 4-5 different antibiotics which didnt help then got bloods and an ultrasound done and i wanna ask about 2 repeats of different medications this is disgusting service from both the reception ladies and the doctors something could be seriously wrong involving my kidneys or my bladder but that doesnt matter as long as they get there money, just money hungry people that dont care about...

Absolutely abysmal. Have had numerous poor experiences, which includes poor technique with basic nursing practices, wasting my limited medication right in front of me, giving me false instructions and then forgetting about me for 40 minutes afterwards, asking me to come to appointments and then telling me the practicinor I had arranged to see was not actually there. A horrifying experience and unacceptable in a field as delicate as medicine. Prior issues were ignored and swept under the rug by management. Wouldn't send my worst enemy to Papanui Medical...