I was bring my custom ED Priwitte cue to the shop ask change cue tip. They asked me left front shaft in the shop and told me to pick up later. Couple days later I went to shop to pick up my cue but they stealing my ivory head and change a plastic head. When I ask where is my original head. They told me ivory head was broken during they changed cue tip. After that I was ask get my ivory head put back to my cue they ask me wait about 2 weeks then put a fake ivory head for me It’s really really bad behavior so I suggest people don’t go to this kind of shop anymore they are lier.
Hi I was try to contact your company also left my contact details still waiting for...
Read moreAaron and the team have been great throughout the entire process of buying our first pool table. Since our first inquiry Aaron was always very responsive and quick to answer any queries we had in detail which was very helpful since we were buying a new table remotely. Delivery and installation happened quickly after purchase and our expectations were always managed effectively. The install team were very friendly and demonstrated a high level of subject matter expertise. Overall our experience with Excellence Billiards has been extremely positive and our new table has made a fantastic addition...
Read moreVERY SATISFIED CUSTOMER Kerry Inskeep on Oct 29, 2021 Excellence Billiards Auckland team supplied & installed a pool table combo in my basement garage at our Army Bay home. Initially Aaron assisted me in choosing an appropriate set up. I was then impressed with the expertise shown by him & Matt with installation. When we later had a slight"hiccup" with the second hand table's ball return system, they wasted no time in returning & fixing the problem. With their friendly & helpful approach, they were a real pleasure to deal with from start to finish. Thanks so much...
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