Shaver Shop Sylvia Park — Local services in Maungakiekie-Tāmaki

There is an absolute need for your business to review your Click & Collect process during Alert Level 3 as you do not provide customers with any information about where they are to collect their goods from.

While the main shopping complex is closed due to the lockdown I attempted to call your shop multiple times in the morning - I had no answer on your phone and you have no voicemail service so I couldn't leave a message. I tried again in the early afternoon and still noone answered. I had to make calls to the Sylvia Park management team to be told which carpark to go to collect. I turned up there at 4pm and was told you were closed for the day. Your email asking me to pick up advised of your operating hours which showed as closing at 7pm.

Absolutely disappointed at the lack of communication on your website and through your emails, the inability for your business to provide customers with proper service during a lockdown. Your operating hours during this lockdown need to be made clear on your website and you need to answer your phones because we can't just walk into your shop like we...

I purchased Wahl hair clippers for AUD $179 from the Shavershop while I was visiting Sydney and was told if there were any issues to take it back to any store in Australia or New Zealand. The clippers did not cut the hair as close as they should have due to an an issue with the blade. I took the clippers to the Shaver Shop in Sylvia Park in Auckland who spoke to their Regional Manager (Kylie Leyton) and processed a refund for NZD $179 despite me paying $179 in Australian dollars

I was told by staff “our policy (as instructed by Kylie Leyton) is to only refund the amount on the original invoice regardless of what currency its in”

Thats not fair because I paid $179 Australian dollars for the product and should be refunded the equivalent of that in NZ dollars.

Going by Kylie’s logic (who only refunds the amount on the original invoice and ignores the currency its in), I would be entitled to a refund of NZD$ 1.7mil if I had originally purchased the...

Hey guys be careful of their shop. They call to clients to match price. However, they will turn you back saying that their warehouse price cannot afford matching the lowest price from the market.

It will be total of your time waste & hard to understand their policy. I think they are small fish in the market. Cannot afford to co-operate with the clients. We have decided I will never buy anything from their shop.

I have attached in the pictures below In the market chemist warehouse it is selling only for $150.00 & the shaver shop is selling for $289.00 on today's date almost double the price. They said the lowest price they can sell it for $182.00 only*

This is pathetic. Their one male staff called us said they can match the price but when we turned up they did a whole lot of excuses & wasted our time.

This is pathetic customer care towards to the client satisfaction. We will never recommend this place to visit. Please be...