Elite Costume Hire Ltd — Local services in Upper Harbour

TERRIBLE SERVICE DON'T COME HERE! I would give -10 stars if it was possible! Today myself and three others decided to try out this costume shop for my up and coming 30th themed birthday party. On arrival the woman at the counter was dealing with customers so my friends waited for some acknowledgement with no luck (not even a hello, welcome or a I will be with you soon) nope she just continued to work with the two woman before us and it was clear to see that we were standing there waiting. So we figured it must be OK to have a look around until she was ready to assist us. When she finally turned up 10min later she stressed out at us that we were not allowed to walk around the store and we should have waited for her, we apologised and asked if she could help us find certain costumes we were after which she than made a very offensive statement which implied that whatever we were looking for was out of our price range but pretended to have a look anyway, failing to find one single item (may i add that we were at this point in a room full of costumes of the party theme) the last straw came when she than turned around walked out and (while we were still in the room) turned the light off and said that what we were looking for was not in that room and walked out..By this stage we had had enough so followed suit but instead of following her we walked straight out the door.. This is a new store apparently so making a good impression should be very important instead you were absolutely rude, condescending and discriminating we will never come back to your store and i will be sure to tell the other 80 people who are also on the hunt for costumes to look...

All I can say is “WOW” walked in feeling a bit unsure as I never can fit anything in these costume shops and I walked out with a whole different attitude with a huge smile on my face and can say that the Owner Lena is an absolute star and knows her stuff she took one look at me and picked out a few pieces and I instantly and encouraged me to try on and so I did and immediately felt drawn to all her pieces and was so happy because it all fit perfectly. Bought straight away with no hesitation. Lena your amazing thank u for sharing your story with us and your daughter would be so proud of you.❤️ cant wait to send...

Really disappointed in this company. We have hired many costumes from a variety of stores in the past. We usually hire from a place in Penrose which has amazing service and costumes but unfortunately didn't have boots in my size. Unfortunately it was last minute that I grabbed a very worn and patched pair from Elite. I paid an exuberant amount of money for hire. A friend dropped them back for me and phoned me later to say Elite were charging my credit card an extra $10 as the sole of the boot was coming loose. I guess we vote with our feet and our reviews. I would never hire...